Lauryn Edrington
Peoria,AZ
Summary
Self-motivated and customer service focused individual with a background in building strong working relationships. Seeking challenging entry level career opportunity in hospitality and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cast Member
Walt Disney Company - Disney College Program
07.2023 - Current
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Guest Services Supervisor
Drury Inn & Suites
07.2021 - 06.2023
- Responsible for handling daily operations and supervision of team members in all departments of the hotel.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Developed strong relationships with local businesses, securing discounts and special offers for hotel guests.
School Instructional Assistant
Deer Valley Unified School District
03.2020 - 05.2021
- Developed and maintained positive relationships with students and staff for before and after school care.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Customer Service
Wow Wow Lemonade
02.2019 - 10.2019
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Lifeguard and Customer Service
Hurricane Harbor Phoenix
03.2018 - 09.2018
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
Education
Associate of Arts -
Glendale Community College
Glendale, AZ05.2023
Skills
- Task oriented
- Customer satisfaction training
- Interpersonal skills
- Problem solver
- Effective communicator
- Timely and responsive
Certification
CPR
First Aid
Food Handlers
Timeline
Cast Member
Walt Disney Company - Disney College Program
07.2023 - Current
Guest Services Supervisor
Drury Inn & Suites
07.2021 - 06.2023
School Instructional Assistant
Deer Valley Unified School District
03.2020 - 05.2021
Customer Service
Wow Wow Lemonade
02.2019 - 10.2019
Lifeguard and Customer Service
Hurricane Harbor Phoenix
03.2018 - 09.2018
Associate of Arts -
Glendale Community College
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