Seeking a position to expand leadership responsibilities, to find an opportunity to demonstrate a strong work ethic and knowledge, to implement past skills and knowledge, and to bring a strong sense of dedication, and responsibility.
Overview
3
3
years of professional experience
Work History
Cast Member
Walt Disney World
01.2023 - 08.2023
Offered exceptional customer service in a timely manner.
Balanced the needs of multiple guests simultaneously in a very fast paced environment.
Answered guests' questions and addressed problems/concerns
Worked hand-in-hand with leaders and coordinators to improve the needs of our location and of other cast members.
Recognized for implying Disney's 5 Keys-Efficiency, Safety, Courtesy, Inclusion, and Show.
"Earned my Ears" January 2023
Substitute Teacher
Ysleta Independent School District
08.2022 - 01.2023
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Summer Day Camp Coordinator
YMCA Of El Paso
08.2020 - 01.2023
Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
Handled administrative and business management needs for camp with as many as 150 children in attendance each summer season.
Assigned schedules and specific tasks to workers for optimal coverage.
Facilitated hiring, training and evaluation of staff.
Education
Associate of Arts - Marketing And Communications
El Paso Community College
El Paso, TX
06.2024
High School Diploma -
Eastwood High School
El Paso, TX
06.2019
Skills
Bilingual: English & Spanish
Billing and Payment Processing
POS Transactions
Proper Storage Procedures
Task Mastering and Time management
Clerical Support
School Administration
Proficient in Microsoft Word, Excel, PowerPoint, Web Design, Canva, Prezi and iMovie
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs