Lauryn Glover
Houston,TX
Summary
Resourceful sales professional with over 8 years of experience, starting in Huntsville, Texas, selling cellphones and transitioning into the real estate market in the iconic Space City Houston. Passionate about uncovering underlying needs and enhancing the overall client experience, and consistently striving to provide white glove service quality. A competitive spirit that's driven by exceling in performance and embraces new opportunities as chances to achieve and grow within a thriving environment. Committed to leveraging skills and insights to foster meaningful connections and deliver exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Life and Health Agent
Health Plan One
05.2024 - Current
- Streamlined the enrollment process for healthcare plans, achieving noticeable improvements in client onboarding efficiency.
- Analyzed client needs to recommend optimal healthcare solutions, leading to enhanced decision-making and improved health outcomes.
- Coordinated with healthcare providers to ensure seamless access to services, strengthening the client experience and trust.
- Maintained accurate records of client interactions and plan changes to uphold compliance and enhance operational transparency.
- Handle more than 80 daily inbound calls from health plan customers.
Realtor, Luxury Leasing and Buying Specialist
Re/Max Generation
01.2019 - 2023
- Analyzed listings, enhancing strategies and property values, boosting client satisfaction.
- Negotiated leases, expanded client portfolios and conducted market reach.
- Educated clients on regulations, fostering integrity and trust.
- Led workshops, improving team collaboration and transaction successes.
- Guided clients through purchase process, ensuring seamless experiences and overall satisfaction.
Intake Specialist at Call Center
Stuart J. Guss
01.2018 - 01.2019
- Led training sessions, boosting team morale and performance.
- Streamlined procedures, cutting call times and improving satisfaction.
- Implemented feedback systems, enhancing team efficiency.
- Managed high call volumes, increasing contract signings.
- Coordinated peer training, fostering a supportive culture.
Education
Bachelors -
12-2017
Graduated with honors.
Skills
- Results orientated
- Team player
- Resiliant and Flexible
- Market and Data analytics skills
- Compliance and Ethical standards
- Technical and MS Office
- HIPAA compliant
- People Person! (Consultant and Customer Service driven)
Certification
Licensed Life and Health Insurance Agent
Timeline
Licensed Life and Health Agent - Health Plan One
05.2024 - Current
Realtor, Luxury Leasing and Buying Specialist - Re/Max Generation
01.2019 - 2023
Intake Specialist at Call Center - Stuart J. Guss
01.2018 - 01.2019
Sam Houston State University - Bachelors,