Lauryn Grande
Tulsa,OK
Summary
Experienced bar manager and customer service leader with 9 years of experience in the hospitality industry. Demonstrated leadership skills and ability to create innovative and unique solutions. Known for being empathic and understanding towards customers, ensuring exceptional service. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Looking to bring my expertise and creativity to a new opportunity in a dynamic and customer-focused establishment.
Overview
6
6
years of professional experience
Work History
Sr Operations Specialist
REI
09.2024 - Current
- Oversaw high-volume sales floor.
- Delivered technical support and back up.
- Identified workflow improvements and worked with operations team to establish new procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Bartender
Lofi
04.2024 - 12.2024
- Front-of-house team member tasked with providing guests with full knowledge of our menu from our house-made menu to the hand-selected natural wine.
Bar Manager
Soma
10.2023 - 03.2024
- Created and implemented popular cocktail menus
- Ordered and organized bar inventory
- Trained new employees
- Developed and implemented strategies to increase bar revenue by introducing new cocktails and promotions
- Implemented and managed quality control measures to ensure consistent and high-quality beverage preparation.
Barista & Bartender
Hodges Bend
06.2022 - 09.2023
- Core barista and bartender, responsible for training new employees on coffee and bar menu
- Recognized for exceeding expectations and awarded Employee of the Quarter
- Developed innovative and unique coffee and cocktail recipes to enhance the menu and attract new customers.
FOH Manager
Stella's Coffee House
03.2021 - 12.2021
- Shift Manager responsible for ensuring completion of house tasks, ensuring guest & employee satisfaction by communicating, scheduling, and training team members.
Shift Lead Barista, host, and server
Ivy on 7th
01.2020 - 06.2021
Barista, host, and server
Safta
01.2020 - 03.2020
Education
Gap Semester
Sanborn Western Camp
03-2024
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TulsaCommunityCollege
01-2023
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DenverMetropolitanStateUniversity
01-2020
Skills
- Production leadership
- Productivity monitoring
- Rules enforcement
- Inventory management
- Shift leadership
- Coaching and mentoring
- Guest service
Timeline
Sr Operations Specialist
REI
09.2024 - Current
Bartender
Lofi
04.2024 - 12.2024
Bar Manager
Soma
10.2023 - 03.2024
Barista & Bartender
Hodges Bend
06.2022 - 09.2023
FOH Manager
Stella's Coffee House
03.2021 - 12.2021
Shift Lead Barista, host, and server
Ivy on 7th
01.2020 - 06.2021
Barista, host, and server
Safta
01.2020 - 03.2020
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TulsaCommunityCollege
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DenverMetropolitanStateUniversity
Gap Semester
Sanborn Western Camp