Lauryn James
Garland,TX
Overview
2
2
years of professional experience
Work History
Computer Operator II
General Dynamics
02.2023 - Current
- Assisted 50+ Veterans Health Administration employees a day with account maintenance, through ticketing and communication efforts, to ensure that secured procedures and troubleshooting were executed to facilitate access into government databases and healthcare systems.
- Executed effective troubleshooting procedures through use of a playbook to resolve tickets within queue on a on call basis. This also required correspondences with teams to escalate and reduce incident impact.
- Maintained the integrity and accessibility of user accounts through implementation of identity management software, by coordinating creation of user accounts, password management and email authorizations.
- Composed clear and concise reports to upper management on the status of IAM within the organization and remained up-to-date on IAM trends and best practices to articulate the company's IAM strategy. This assisted in the development of IAM metrics and KPIs to track progress and measure success.
Federal Law Intern
Public Defender's Office
01.2022 - 05.2022
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Criminal Justice
Southeast Missouri State University
Cape Girardeau, MO05.2022
Skills
- Project management
- Virtualization/VPN
- Work Planning and Prioritization
- User Support
- Technical Analysis
- System Monitoring
- Multitasking and Organization
- Database Administration
- Automation Support
- Cybersecurity
Software Experience
- Microsoft Identity Management
- Veterans Health Administration IAM API
- Active Directory/ADUC
- Webvram
- VistA
- Mainframe
- Citrix Workspace
- Cyberark
Timeline
Computer Operator II
General Dynamics
02.2023 - Current
Federal Law Intern
Public Defender's Office
01.2022 - 05.2022
Bachelor of Science - Criminal Justice
Southeast Missouri State University
Similar Profiles
Christopher BuzalkaChristopher Buzalka
CNC Machine Operator at General DynamicsCNC Machine Operator at General Dynamics
CRAIG SIMPSON OFFUTTCRAIG SIMPSON OFFUTT
Manufacturing Engineer at General DynamicsManufacturing Engineer at General Dynamics
Eric BurkeyEric Burkey
Master Fabricator Machinist at General DynamicsMaster Fabricator Machinist at General Dynamics
Eric RambushEric Rambush
Operations Supervisor at General DynamicsOperations Supervisor at General Dynamics
Sasha MerajSasha Meraj
CCU Registered Nurse at Medical City Dallas HospitalCCU Registered Nurse at Medical City Dallas Hospital