Christopher Bowman
Broken Arrow
Summary
Expert in managing computer systems with extensive experience in troubleshooting and maintaining both hardware and software. Proven ability to operate complex systems efficiently while adapting to new technologies. Demonstrated leadership by training staff on system operations and resolving critical issues swiftly to minimize disruptions. Achieved significant reductions in operational downtime through proactive maintenance and effective issue resolution strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Computer Operator II
Chickasaw Nation Industries
Oklahoma City
05.2018 - 09.2025
- Responsible for but not limited to:
- Assisting users with proprietary software in a Windows 10 environment.
- Troubleshoot users with standard software, hardware and network operations.
- Technical support with MS Office applications.
- Work within a high security environment.
- Maintained and corrected accounts with Active Directory.
- Worked with Outlook 2016.
- Production Control in Database.
- Training for programs such as Group Mailboxes, Production Control, and all programs that we currently work with.
Computer Operator I
Chickasaw Nation Industries
Oklahoma City
05.2017 - 05.2018
- Responsible for but not limited to:
- Assisting users with proprietary software in a Windows 7 environment.
- Troubleshoot users with standard software, hardware and network operations.
- Technical support with MS Office applications.
- Work within a high security environment.
- Maintained and corrected accounts with Active Directory.
- Worked with Outlook 2016.
- Production Control in Database.
Education
Computer Networking Systems (Associate) -
ITT Technical Institute
Oklahoma City06-2010
Skills
- Windows operating systems
- Technical support management
- Phone call handling
- Mobile device troubleshooting
- Customer issue resolution
- ServiceNow expertise
- SQL database management
- Organizational skills
- Project coordination
- Network routing and management
- Help desk support experience
- Microsoft Office proficiency
- Fraud detection strategies
- Software maintenance and installation
- Remote support capabilities
- Active Directory management
- E-learning platform support
- Communication skills in customer service
- Customer support in government sector
- Team leadership in technical support roles
- Computer networking and troubleshooting
- Antivirus software expertise
- Cloud application support and troubleshooting
Certification
Driver's License
Languages
English
References
References available upon request.
Timeline
Computer Operator II
Chickasaw Nation Industries
05.2018 - 09.2025
Computer Operator I
Chickasaw Nation Industries
05.2017 - 05.2018
Computer Networking Systems (Associate) -
ITT Technical Institute