Mark Collins

• Completed safety reports and minor maintenance according to strict schedule
• Followed trip plans and maps to ensure prompt departure, timely arrival and return of customers up to 4 trips per day.
• Maintained CO commercial driver's license, DOT physical, and working knowledge of FMCSA regulations and relevant road and traffic codes.
• Responded to mid-trip changes by dispatcher, customer need or dictated by conditions.

• coordinated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Maintained organized, presentable merchandise to drive continuous sales.
• Responded to telephone and in-person requests for information.
• Conducted on-site product demonstrations to highlight features, and answer customer questions.
• Stayed knowledgeable on latest Technology innovations and software updates through continuous training and research.

• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 13 people through various technical river conditions.
• Provided information through narratives on various sites throughout Glenwood Springs area, relaying little-known stories to provide interest.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced, chaotic environment.
• Performed duties, as Professional raft guide and as shuttle bus operator in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment and ensure safe completion of trips.