Lauryn A. Palmore
Chicago,IL
Summary
Dedicated service industry professional with 14 years elevated hospitality experience. Consistently noted for exemplary job performance and exceptional guest service skills. Looking to obtain a management position in a growing company where I can best utilize my skills while developing myself professionally.
Overview
7
7
years of professional experience
Work History
Senior Supervisor
American Airlines 1914 Club
03.2022 - Current
- Apply strong leadership talents and problem-solving skills to maintain exceptional team efficiency
- Achieve results by overseeing and guiding staff of 25+ to meet high standards and company procedures for premier season ticket holders establishment
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforce rules and regulations outlined in Levy company manual to set forth expectations comprehensibly and consistently
Cocktail Server
United Center Ketel 1 Club
10.2021 - Current
- Anticipate guests needs and provided proactive service
- Displaying enthusiasm and promote excellent service to guests, successfully increasing return clients
- Maintaining guests satisfaction with timely table check-ins to assess food and beverage needs
- Increased sales significantly by upselling higher-end products to guests
- Monitor guests for alcohol intake to appropriate levels and take measures to curtail inappropriate behavior
- Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Head Bartender
Nacional 27
06.2017 - 03.2020
- Working directly with guests in high volume atmospheres creating specialty cocktails in a timely manner
- Making numerous transactions at a time in a high-end night club setting, while maintaining exceptional guest service
- Creating craft cocktails for numerous spirit sponsors
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
Server
Cubby Bear
03.2018 - 10.2018
- Delivered outstanding guest service by serving food and beverages to guests in high volume atmospheres
- Increased check average amount by working to upsell various food and drink items to patrons
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
- Cultivated warm relationships with regular guests to ensure repeat visits
Bartender
A. J. Hudson's Public House
10.2016 - 03.2018
- Serving patrons in popular neighborhood pub with 130 rotating craft beers and full-service bar
- Recommended entrée or beverage choices to guests by listening to their preferences and concerns
- Delivering exceptional customer service
- Ensuring all opening and closing duties were fulfilled in consistent manner
Education
High School Diploma -
Chesterton Senior High School
Chesterton, IN01.2005
Skills
- Hospitality and Guest Service
- Restaurant Operation
- Guest Satisfaction
- Supply and Inventory Maintenance
- Operational Efficiency
- Teamwork and Professionalism
- Professional Relationships
- High-Volume Environments
- Anticipating Guest Needs
Timeline
Senior Supervisor
American Airlines 1914 Club
03.2022 - Current
Cocktail Server
United Center Ketel 1 Club
10.2021 - Current
Server
Cubby Bear
03.2018 - 10.2018
Head Bartender
Nacional 27
06.2017 - 03.2020
Bartender
A. J. Hudson's Public House
10.2016 - 03.2018
High School Diploma -
Chesterton Senior High School
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