Dorjkhand Tsogzol
Watertown,MA
Summary
Dynamic hospitality professional with over 10 years at Food Styles USA Inc, recognized for exceptional customer service and team leadership. Proven expertise in staff training and development, enhancing operational efficiency and guest satisfaction. Adept at schedule management and fostering a collaborative work environment, ensuring high standards are consistently met.
Overview
2026
2026
years of professional experience
Work History
Senior Supervisor
Food Styles USA Inc,
Boston, MA
01.2023 - Current
- Oversee daily operations of front-of-house (and sometimes back-of-house) staff.
- Assign tasks, shifts, and responsibilities to servers, hosts, bussers, etc.
- Ensure staff maintain professionalism, punctuality, and appearance standards.
- Ensure high standards of customer service are consistently met.
- Address and resolve customer complaints or special requests in a professional manner.
- Monitor dining room flow to ensure a smooth guest experience.
Lead Supervisor
Food Styles USA Inc,
Boston, MA
01.2021 - 01.2023
- Train new staff on service standards, menu knowledge, and POS systems.
- Offer continuous coaching and feedback to improve team performance.
- Supervise opening and closing duties (e.g., cash handling, setup, and cleanup).
- Ensure tables are turned efficiently and dining areas stay clean and organized.
- Monitor inventory levels for front-of-house supplies
Opening Team Member
Kura Revolving Sushi Bar
Boston, MA
03.2022 - 05.2022
- Greet guests warmly and promptly upon arrival.
- Provide attentive and friendly service throughout the dining experience.
- Answer questions about the menu, ingredients, and specials — especially for sushi items or traditional Japanese dishes.
- Offer recommendations based on guests’ tastes or dietary restrictions.
- Be able to describe ingredients, preparation methods, and flavor profiles.
- Accurately take food and beverage orders using a POS system or written notepad.
- Coordinate with the sushi chefs and kitchen staff for timely food preparation.
- Ensure guests enjoying their experience.
Wait Staff Member
Food Styles USA Inc,
Boston, MA
04.2017 - 01.2021
- Communicate guest needs or special circumstances to the kitchen and management.
- Relay any operational issues or staff concerns to the restaurant manager.
- Ensure compliance with food safety, sanitation, and workplace safety regulations.
- Conduct routine checks on cleanliness and staff hygiene practices.
- Manage POS transactions, tips, and daily cash-outs.
- Assist with end-of-day reports or shift summaries.
- Maintain cleanliness of tables, bar area, and service stations.
- Reset tables quickly for incoming guests.
- Follow sanitation and safety protocols at all times.
Administrative Assistant
M- Oil
Ulaanbaatar, Mongolia
2007 - 2010
- Coordinated schedules and appointments for executives, ensuring optimal time management and efficiency.
- Managed office supplies inventory, streamlining procurement processes to reduce costs and improve availability.
- Developed and maintained filing systems, enhancing document retrieval speed and accuracy for team members.
- Prepared meeting agendas and minutes, fostering clear communication and follow-up on action items.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Education
MBA - Business Administration
University of Finance And Economy
Ulaanbaatar, Mongolia05-2010
Bachelor of Science - Geology
Mongolian University of Science And Technology
Ulaanbaatar, Mongolia05-2005
High School Diploma -
Education Complex
Ulaanbaatar, Mongolia01-2001
Skills
- MS office
- Staff training
- Administration and reporting
- Hiring and training
- Training and development
Experienced hospitality professional with over 10 years in the restaurant and service industry, known for providing attentive customer care and high-quality service Brings extensive experience in customer relations, team collaboration, and effective communication—both verbal and written
- Computer skills
- Employee coaching and mentoring
- Schedule management
- Team leadership
- Shift scheduling
- Team building
Languages
English
Full Professional
Mongolian
Native or Bilingual