LAURYN RANDALL
Dallas
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Seeking to utilize abilities to effectively contribute to the success of your company. Consistently recognized for hardworking nature by colleagues, a reliable resource to help your organization achieve its objectives.
Overview
12
12
years of professional experience
Work History
Associate Claims Coordinator
United Healthcare Group
08.2023 - 03.2025
- Handled sensitive and confidential information with discretion to maintain department security
- Collaborated with other departments to ensure prompt resolution of customer complaints or disputes
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner
- Navigated multiple computer systems and applications and utilized search tools to find information
- Managed a large caseload of claims, ensuring prompt attention to each case and maintaining organized records.
- Improved claim resolution times by streamlining the claims process and prioritizing high-priority cases.
- Maintained accurate records of claims data, ensuring compliance with regulatory requirements and company policies.
CUSTOMER SERVICE REP/FUNDING ANALYST
Capital One
03.2019 - 04.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Gathered, reviewed, and synthesized financial data from multiple sources for use in loan origination decisions
- Developed plans to improve efficiency and accuracy of the audit process
ADMINISTRATIVE ASSISTANT
Methodist Hospital
05.2013 - 02.2018
- Trained staff on office procedures and software applications, driving operations
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained calendars and schedules to set appointments for management team
- Maintained files and filing, keeping sensitive information confidential
- Supported information security and integrity with well-organized filing systems and databases
- Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access
Education
HIGH SCHOOL DIPLOMA -
Houston Can Academy
05.2011
Skills
- Customer Service
- Research and Analytical Skills
- Claims processing
- Problem-solving
- Claims analysis
- Verbal and written communication
- Microsoft Office
- Excel
- Multitasking capabilities
- Quality assurance
Timeline
Associate Claims Coordinator
United Healthcare Group
08.2023 - 03.2025
CUSTOMER SERVICE REP/FUNDING ANALYST
Capital One
03.2019 - 04.2023
ADMINISTRATIVE ASSISTANT
Methodist Hospital
05.2013 - 02.2018
HIGH SCHOOL DIPLOMA -
Houston Can Academy
Similar Profiles
Era WilliamsEra Williams
Clinical Care Coordinator at United Healthcare GroupClinical Care Coordinator at United Healthcare Group
Angela ConwayAngela Conway
Customer Service Advocate at United Healthcare GroupCustomer Service Advocate at United Healthcare Group
Dorothy GhantDorothy Ghant
Care Navigator at United Healthcare GroupCare Navigator at United Healthcare Group