Cora Nieto
Henderson,NV
Summary
Experienced customer service and retail professional with 16+ years in a fast paced environment, including leadership responsibilities. Skilled in team support, training new associates, and maintaining high service standards. Committed to driving performance while fostering a positive and productive work environment.
Overview
2027
2027
years of professional experience
Work History
Asset Protection Operations Associate/Claims Associate
Walmart
11.2009 - Current
- Maintains supplies from distribution centers and vendors throughout the facility, organizes area, utilizes equipment appropriately, completing and retaining required paperwork, logs and other documents;
- Prepares and processes defective or damaged merchandise by identifying, packaging, labeling and ultimately returning or managing merchandise, to include hazardous materials per company procedures;
- Communicating and establishing a good relationship with suppliers and vendors, and completing required inspections and audits, documentation and reports.
Team Lead/Department Manager
Walmart
- Leads team associates effectively by operating as manager on duty, prioritizing and delegating daily workloads;
- Monitoring and communicating team staffing needs, ensuring area processes are executed effectively, setting clear expectations, communicating goals and providing consistent follow up to verify workload completion;
- Support the achievement of financial goals by communicating and collaborating with other team leads and store management on business objectives, and monitoring inventory flow processes and service standards.
Personnel Office/Personnel Training Coordinator
Walmart
- Assists leadership with associate recruitment, hiring, staffing, scheduling, attendance and performance needs by identifying and analyzing HR (Human Resources) related issues;
- Leads and promotes the new technology services and digital solutions by sharing resources, information and tools, while assisting associates with the new ways of working efforts;
- Advocates for associates by modeling WalMart core values, while striving to ensure respect for the individual is incorporated into daily routines, store meetings and communications, with encouraging associates to lead by example and act with integrity.
Front End Customer Service Manager
Walmart
- Acts with integrity while safe handling of valuable merchandise, cash, and the sensitive finance or personal information of customers, ie online orders, bill pay or credit card payments;
- Provides and models customer service by acknowledging the customer, identifying customers needs, assisting with purchasing decisions, locating merchandise, and resolving customer issues and concerns;
- Communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers and business partners/vendors for everyday business success.
Education
High School Diploma -
Foothill High School
Henderson, NVSkills
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Flexible and adaptable
- Organization and time management
- Verbal communication
- Problem resolution
- Organizational skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Asset Protection Operations Associate/Claims Associate
Walmart
11.2009 - Current
Team Lead/Department Manager
Walmart
Personnel Office/Personnel Training Coordinator
Walmart
Front End Customer Service Manager
Walmart
High School Diploma -
Foothill High School