Summary
Work History
Education
Skills
Websites
AREAS OF EXPERTISE
Timeline
Generic

Lauryn Waller

Dallas

Summary

Aspiring Customer Success Associate with strong understanding of improving organization performance. Adept at collaborating with others to ensure high-quality services and programs. Well-developed ability to apply Year Up United training to customer success initiatives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Relationship Banker Intern

Bank of America
01.2026 - Current
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Counted, verified and handled bank deposits.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on use of banking website and mobile apps.

Education

High School Diploma - Consumer Banking Training

Year Up United
Online
03-2026

High School Diploma - Customer Success Training

Year Up United
Online
03-2026

Skills

  • Proficient in MS Word, MS PowerPoint, MS Office, Zoom, Outlook, Resume Scripter, MS Teams
  • Customer Service-oriented
  • Cash handling
  • Self motivation
  • Team building

AREAS OF EXPERTISE

Customer Service | Basic Banking Knowledge | Cash Handling | Problem Solving | Upselling & Product Suggestions | Building Customer Rapport | Communication Skills | Time Management | Team Support |

Timeline

Relationship Banker Intern

Bank of America
01.2026 - Current

High School Diploma - Consumer Banking Training

Year Up United

High School Diploma - Customer Success Training

Year Up United
Lauryn Waller