Christian Goodman
Detroit,MI
Summary
Experienced in financial services, business-minded relationship banker intern with a proven track record of delivering exceptional customer service. Keen eye for identifying financial needs and adept at providing tailored solutions. Respectful approach and sharp focus on customer research enable informed discussions for best possible guidance and support.
Overview
6
6
years of professional experience
Work History
Relationship Banker Intern
Bank of America
4001 W Eight Mile Rd
07.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
General Laborer
ground effects
Detroit
02.2020 - 06.2022
- Received and executed job duties, ensuring all machines, vehicles, and setups were configured according to detailed setup instructions and equipped with necessary tools and fixtures
- Adhered to work instructions and quality requirements, collaborating with quality control for first-part checks on new setups, and ensured proper tagging of all materials as per procedures
- Proactively reported workplace incidents and unsafe conditions to supervisors, maintained and utilized protective clothing and equipment, and ensured proper PPE usage among team members.
Crew Member
popeyes
Detroit
01.2019 - 02.2020
- Demonstrated outstanding customer service skills by consistently providing a positive dining experience, accurately taking orders, and addressing guest needs
- Proficient in managing multiple tables simultaneously in a high-volume restaurant, ensuring timely delivery of food and beverages, and maintaining accuracy in order processing to enhance customer satisfaction and operational efficiency
- Collaborated effectively with kitchen staff and management to ensure smooth operation of the dining floor, contributing to an improvement in service speed and overall restaurant performance.
Education
Excel, Business Writing, Public Speaking, Professional Skills -
YEAR UP
08.2024
High School Diploma -
Jalen Rose Leadership Academy
15000 Trojan St05.2020
Skills
- Client Relationships
- Financial Tracking
- Staff Development
- MS Teams
- MS Excel
- Google Workspace
- MS Word
- Cash Handling
- Sales expertise
- Relationship building and management
- Customer Service-Oriented
- Zoom
Timeline
Relationship Banker Intern
Bank of America
07.2024 - Current
General Laborer
ground effects
02.2020 - 06.2022
Crew Member
popeyes
01.2019 - 02.2020
Excel, Business Writing, Public Speaking, Professional Skills -
YEAR UP
High School Diploma -
Jalen Rose Leadership Academy