Overview
Work History
Education
Skills
Timeline
Generic

LAURYN WELLS

Greenville,United States

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Rocket Lawyer
10.2023 - Current
  • Handled customer complaints and inquiries in a courteous and efficient matter
  • Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
  • Maintained knowledge of company products to provide helpful suggestions and recommendations
  • Greeted customers by name and displayed a respectful attitude, helping build rapport with our customer base and build lasting relationships
  • Utilized problem solving techniques and soft skills to identify solutions for complex inquires
  • Logged details of customer calls in computer system following correct protocols.

Receptionist

AAMCO Transmissions
05.2018 - 10.2023
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages and scheduling appointments
  • Sent information or documents to customers, using computer mail or fax machine
  • Received payment and recorded receipts for services
  • Filed and maintain records
  • Operated and used computers for spreadsheet, word processing, database management, and other applications
  • Made nightly deposits.

Receptionist/Administrative Assistant

New York Nail Bar
01.2019 - 03.2020
  • Answered telephones to take messages and schedule appointments
  • Greeted visitors and handled their inquires and directed them to the appropriate persons according to their needs
  • Learned to operate new office technologies, received and recorded all payments
  • Maintained clean and organized environment.

Education

AA Office Administration and Finance -

Pitt Community College
Winterville, NC
05.2026

AA Fine Arts -

Pitt Community College
Winterville, NC
05.2020

High School Diploma -

Ayden-Grifton High School
Ayden, NC
06.2018

Skills

  • Ability to Multitask
  • Fast Learner
  • Customer Service
  • Data Entry
  • Problem-solving abilities
  • Problem Resolution
  • Follow-up skills
  • Building rapport
  • Typing Speed
  • Attention to Detail

Timeline

Customer Service Representative

Rocket Lawyer
10.2023 - Current

Receptionist/Administrative Assistant

New York Nail Bar
01.2019 - 03.2020

Receptionist

AAMCO Transmissions
05.2018 - 10.2023

AA Office Administration and Finance -

Pitt Community College

AA Fine Arts -

Pitt Community College

High School Diploma -

Ayden-Grifton High School

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LAURYN WELLS