LAURYN WELLS
Greenville,United States
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Rocket Lawyer
10.2023 - Current
- Handled customer complaints and inquiries in a courteous and efficient matter
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations
- Greeted customers by name and displayed a respectful attitude, helping build rapport with our customer base and build lasting relationships
- Utilized problem solving techniques and soft skills to identify solutions for complex inquires
- Logged details of customer calls in computer system following correct protocols.
Receptionist
AAMCO Transmissions
05.2018 - 10.2023
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages and scheduling appointments
- Sent information or documents to customers, using computer mail or fax machine
- Received payment and recorded receipts for services
- Filed and maintain records
- Operated and used computers for spreadsheet, word processing, database management, and other applications
- Made nightly deposits.
Receptionist/Administrative Assistant
New York Nail Bar
01.2019 - 03.2020
- Answered telephones to take messages and schedule appointments
- Greeted visitors and handled their inquires and directed them to the appropriate persons according to their needs
- Learned to operate new office technologies, received and recorded all payments
- Maintained clean and organized environment.
Education
AA Office Administration and Finance -
Pitt Community College
Winterville, NC05.2026
AA Fine Arts -
Pitt Community College
Winterville, NC05.2020
High School Diploma -
Ayden-Grifton High School
Ayden, NC06.2018
Skills
- Ability to Multitask
- Fast Learner
- Customer Service
- Data Entry
- Problem-solving abilities
- Problem Resolution
- Follow-up skills
- Building rapport
- Typing Speed
- Attention to Detail
Timeline
Customer Service Representative
Rocket Lawyer
10.2023 - Current
Receptionist/Administrative Assistant
New York Nail Bar
01.2019 - 03.2020
Receptionist
AAMCO Transmissions
05.2018 - 10.2023
AA Office Administration and Finance -
Pitt Community College
AA Fine Arts -
Pitt Community College
High School Diploma -
Ayden-Grifton High School