Lauryn Wilkins
Mobile,AL
Summary
Hardworking, motivated, and passionate Nursing undergraduate. Has clinical and customer service experience. Skills include teamwork and collaboration, active listening, critical thinking, and communication. Outstanding patient centered care and bedside skills. Excited and eager to learn. Special interest in Pediatrics and Obstetrics.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
01.2020 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Nursing
University of South Alabama
Mobile, AL05.2023
Skills
- Problem-Solving Ability
- Active Listening
- Managing Multiple Tasks
- Team Development
- Conflict Mediation
- Effective Listening and Communication
Clinical Experience
- Adult Gerontological Nursing 1
- Adult Gerontological Nursing 2
- Psychiatric/Mental Health Nursing
- Maternal/Newborn Nursing
- Pediatric Nursing
- Practicum in Mother-baby (225 hours)
Timeline
Customer Service Representative
Home Depot
01.2020 - 06.2023
Bachelor of Science - Nursing
University of South Alabama
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