Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauryn Woodley

Summary

Accomplished healthcare administrator and strategic account manager professional expanding over a decade leading and developing operation excellence within physician practices, health systems, and national healthcare organizations. Currently driving measurable outcomes as a Service Account Manager, partnering with Fortune Forbes 500 organizations across large health groups to deliver targeted education, providing resolution to complex claims and prior authorization disputes while reducing resolution time and improving customer satisfaction. In my tenure, I have a proven track record of increasing revenue-cycle performance, streamlining pharmacy benefit workflows, and scaling high-performing teams across multi-site operations. My executive leadership role has been recognized for translating complex clinical and administrative challenges into high-impact solutions that drive a 20-30% improvement in operational efficiency. People-centered, solutions-driven partner trusted by physicians, pharmacists, stakeholders, and clients to lead cross-functional initiatives, ensure regulatory compliance and deliver results that align clinical outcomes with business performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Account Manager, Client Service Operations

United Health Group
08.2023 - Current
  • Manage client relationships and service delivery for employer-sponsored healthcare plans, ensuring SLA adherence and issue resolution
  • Partner with brokers, employers, and benefit administrators to provide strategic guidance on plan performance and member experience
  • Served as primary point of contact for broker and employer inquiries, delivering expert support across Surest, Level Funded, Oxford, and Freedom plans
  • Analyze case trends and service metrics to identify process improvement opportunities and enhance operational efficiency
  • Selected for Future Leader Development Program (2024) based on leadership potential and performance
  • Recognized as Employee Experience Champion, driving engagement initiatives and improving team culture

Practice Administrator, Healthcare Operations

Hooper & Burnette Internal Medicine
09.2022 - 08.2023
  • Increased new patient volume by 44% within 6 months through operational optimization and patient access improvements
  • Led provider credentialing initiatives, ensuring compliance with state regulations and payer requirements
  • Resolved coding discrepancies to accelerate billing cycles and reduce revenue leakage
  • Redesigned clinical templates and workflows, improving team productivity and patient throughput

Practice Manager I & II, Healthcare Operations

UNC Physicians Network
01.2019 - 08.2022
  • Increased collection rates from 46% to 93%, driving significant revenue recovery across OBGYN and Neurology practices
  • Directed operations for COVID-19 testing and vaccination clinics, maintaining zero compliance deficiencies
  • Built and launched a centralized call center, reducing administrative burden and improving patient access
  • Managed a team of 11 staff and 3 providers, ensuring operational excellence and regulatory compliance
  • Led financial planning efforts, influencing budget decisions and resource allocation with senior stakeholders
  • Utilized advanced Epic workflows (workqueues, encounter management, insurance validation) to reduce claim errors and denials
  • Founded Patient Family Committee, improving patient satisfaction and grievance resolution processes
  • Developed community outreach initiative (“Girl’s Night Out”), increasing engagement with underserved populations

Medical Office Assistant

UNC Rex Healthcare
05.2018 - 01.2022
  • Triaged high-volume patient calls, ensuring accurate routing and emergency prioritization

Patient Access Supervisor

Johnston UNC Healthcare
03.2019 - 09.2019
  • Constructed and implemented plans to collect outstanding balances to reduce aged accounts and recover lost revenue
  • Assumed direct responsibility for all outstanding patient accounts more than $1M to effectively monitor and track payments
  • Served as Epic Superuser, training staff, troubleshooting issues, and supporting successful Epic go-live and workflow adoption across the department
  • Evaluated processes to deliver the most efficient outcomes for mental health admissions to the ER; developed a process to admit mental health patients more quickly and free up needed ER beds

Patient Access Team Lead

Johnston UNC Healthcare
10.2012 - 09.2018
  • Led daily patient access operations, overseeing collections workflows to improve revenue integrity, patient financial clearance, and account resolution outcomes
  • Served as a liaison between frontline staff, Patient Access Supervisor, and Director, supporting implementation of departmental policies, procedures, and performance standards
  • Managed new hire onboarding and training, ensuring proficiency in access workflows, system navigation, compliance standards, and customer communication
  • Reviewed and approved employee timecards, monitored attendance, and ensured payroll accuracy in alignment with organizational policy

Education

Healthcare Administration -

Southern New Hampshire University
09-2027

Skills

  • Client & Account Management
  • Market Access & Reimbursement Strategy
  • Patient Access Strategy
  • Stakeholder & Executive Engagement
  • Healthcare Operations
  • Workflow Optimization
  • Cross-Functional Leadership Professional
  • Epic
  • Meditech
  • Salesforce
  • Tableau
  • Athena
  • Strategic planning
  • Client relationship building
  • Client relationship management

Certification

Lean Six Sigma | Yellow Belt

Timeline

Service Account Manager, Client Service Operations

United Health Group
08.2023 - Current

Practice Administrator, Healthcare Operations

Hooper & Burnette Internal Medicine
09.2022 - 08.2023

Patient Access Supervisor

Johnston UNC Healthcare
03.2019 - 09.2019

Practice Manager I & II, Healthcare Operations

UNC Physicians Network
01.2019 - 08.2022

Medical Office Assistant

UNC Rex Healthcare
05.2018 - 01.2022

Patient Access Team Lead

Johnston UNC Healthcare
10.2012 - 09.2018

Healthcare Administration -

Southern New Hampshire University

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Lauryn Woodley