Lautusi Feleti
Sunnyvale
Summary
Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative
Alaska Airlines
05.2025 - Current
- Coordinated flight schedules and booking adjustments to optimize passenger experience.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Trained new team members on customer service protocols and systems usage.
- Implemented process improvements to streamline ticketing operations and reduce wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Program Coordinator
City of San Carlos
01.2022 - 01.2023
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
Screening Associate
Milestone Technologies
01.2019 - 01.2021
- Performed screening and assisted with the flow of staff and visitors, ensuring a smooth and efficient process while maintaining safety protocols
- Screened all visitors and staff as they entered designated building entrances for risks, symptoms, and signs of COVID-19
- Ensured individuals entering the site are following proper precautionary measures
- Ensured PPE is appropriate and in good condition, always worn, and replaced as necessary
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Community Engagement Assistant Manager
Sandhill Properties
01.2018 - 01.2019
- Crafted and executed impactful community engagement strategies, recognizing essential community organizations, and selected the most effective methods for engagement
- Built and maintained relationships with the community and residents to understand their concerns and priorities
- Developed and managed community engagement programs, including festivals, classes, and volunteer opportunities, bringing people together and creating a vibrant, connected community
- Monitored and analyzed the effectiveness of community engagement activities through strategic data collection and impactful reporting
- Evaluated program effectiveness using data-driven metrics, continuously refining approaches to maximize community impact.
Bookkeeper
Alliance Residential
01.2017 - 01.2018
- Approved, prepared, and effectively communicated all lease documents to ensure a seamless experience for both new and existing residents
- Successfully conducted thorough regular audits and targeted spot checks of all residents' files and records, ensuring accuracy and compliance
- Managed bookkeeping for a community of more than 1800 residents
- Posted invoices into the computer system utilizing the Yardi system
- Gathered all necessary deposits and take them to the bank for processing
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
Resident Relations Specialist
Alliance Residential
01.2015 - 01.2017
- Respond promptly to resident inquiries, concerns, and maintenance requests, and followed up to ensure completion and satisfaction
- Create and distribute community newsletters, updates, and announcements via email and delivered in person
- Assist with lease renewals and move-out procedures
- Monitor resident compliance with property rules and regulations
- Ensured consistent delivery of high-quality care by adhering to company policies, procedures, standards, regulations, and code of ethics.
- Engaged residents in stimulating recreational activities that promoted cognitive function, physical well-being, social interaction, creativity, and enjoyment.
Education
Associate of Science - Business Management
Cañada College
Redwood City, CA06.2027
Skills
- Program management
- Office administration
- Scheduling proficiency
- Client relations
- Data management
- Problem resolution
Certification
The Salon Professional Academy / Esthetician Certification
Completed 2023
Brenkwitz High School / High School Diploma
Graduated 2011
Timeline
Customer Service Representative
Alaska Airlines
05.2025 - Current
Program Coordinator
City of San Carlos
01.2022 - 01.2023
Screening Associate
Milestone Technologies
01.2019 - 01.2021
Community Engagement Assistant Manager
Sandhill Properties
01.2018 - 01.2019
Bookkeeper
Alliance Residential
01.2017 - 01.2018
Resident Relations Specialist
Alliance Residential
01.2015 - 01.2017
Associate of Science - Business Management
Cañada College