LaVae Mastrangelo
Menifee,CA
Summary
Dynamic leader in restaurant and winery operations management with a proven track record of enhancing guest experiences at Cougar Vineyard and Winery and Bolero Ristorante. Expertise in elevating service standards through exceptional guest interactions and a commitment to staff development has resulted in the highest employee retention rates. Strong verbal communication skills and a focus on operational excellence drive customer satisfaction and loyalty. Career aspirations include advancing leadership capabilities to continually enhance the overall guest experience.
Overview
41
41
years of professional experience
Work History
Tasting Room Manager
Cougar Vineyard & Winery
Temecula, CA
02.2025 - 06.2026
- Oversaw daily operations of tasting room, ensuring exceptional customer experiences and product knowledge.
- Trained and mentored staff on wine service techniques and customer engagement strategies.
- Developed and implemented promotional events to enhance visitor engagement and increase sales.
- Managed inventory levels, optimizing stock rotation and minimizing waste through effective ordering practices.
Restaurant Manager
Bolero Ristorante
Temecula, California
02.2020 - 01.2025
- Started a restaurant from scratch, to the top winery restaurant, nationally
- Managed a 45-person team, handled scheduling, payroll
- Recruited talented staff
- Participated in team-building initiatives and boosted sales by implementing up-selling promotions
- Fostered a positive environment and exceeded expectations to ensure each patron enjoyed outstanding food and service
- Established policies for cash handling procedures to maximize security measures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Manager
JC Resorts RB Inn
San Diego, California
07.2018 - 02.2020
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coordinated special events, enhancing brand visibility and customer engagement.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Assisted staff by serving food and beverages or bussing tables.
- Developed and implemented operational procedures to streamline workflows and reduce costs.
Restaurant Manager
Pala Casino
Pala, California
01.2003 - 01.2018
- Formed a highly motivated and skilled team dedicated to delivering exceptional guest service
- Coordinated various restaurant events, such as receptions, promotions, and corporate luncheons
- Attained the highest employee retention rate in the department
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Scan Coordinator
Pavilions Grocery Store
Palos Verdes Estates, CA
04.1985 - 12.2003
- Streamlined inventory management processes to enhance operational efficiency.
- Coordinated pricing audits and ensured compliance with company standards.
- Analyzed scan data to identify discrepancies and implement corrective actions.
Education
El Camino College
Gardena, CASkills
- Natural leader
- Passion for customer satisfaction
- Strong work ethic
- Outgoing and energetic
- Strong verbal communication
- Service-oriented
- Restaurant operations management
- WSET Level II
Timeline
Tasting Room Manager
Cougar Vineyard & Winery
02.2025 - 06.2026
Restaurant Manager
Bolero Ristorante
02.2020 - 01.2025
Restaurant Manager
JC Resorts RB Inn
07.2018 - 02.2020
Restaurant Manager
Pala Casino
01.2003 - 01.2018
Scan Coordinator
Pavilions Grocery Store
04.1985 - 12.2003
El Camino College
Education
other