Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Lavakumar Reddy

Houston

Summary

Sr ServiceNow Developer with over 10+ years of experience in leading and coordinating the resolution of major ServiceNow Implementations like experience in migration from remedy to ServiceNow and HPSM to ServiceNow. Holds 4 Mainline Certifications and 5 Micro Certifications.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SENIOR SERVICENOW SME

Cigna
03.2017 - Current
  • Provided leadership and direction across Configuration Management, Integrations, Incident Management, and Support issues to ensure smooth operational processes.
  • Set up discovery tools and integration with CMDB to identify and manage software installations and usage across the enterprise
  • Worked closely with stakeholders to understand business needs and align SAM strategies with organizational goals. Created Record Producers, Catalog items, Catalog categories, and Variable sets.
  • Experience in implementing Access Control List (ACL's), Update Sets, and Import Sets.
  • Created Transform maps to import data through Excel.
  • Worked on service portal deployment and designing the pages, employee center experience
  • Experience in integrations with REST, SOAP, Scripted, and table API's.
  • Developing and implementing discovery patterns, Probes, and sensors.
  • Managing and installing the ServiceNow Discovery mid-servers.
  • Managing and configuring the CMDB Health dashboard and reports.
  • Working with Scheduled jobs, Schedules, event triggers, and fix scripts.
  • Experience with ServiceNow Version Upgrade activity and Cloning instances.
  • Experience working with Custom Applications and Service Catalog.
  • Maintaining the Service Now environment through tables, forms, and other customizations.
  • Able to work as an Individual, or as a team member for successful completion of projects.
  • Engaged in discovery sessions with prospective clients to gather requirements, identify key pain points, and position ServiceNow solutions effectively.
  • Designed and delivered compelling platform demonstrations tailored to client needs, showcasing ServiceNow capabilities across ITSM, CSM, and HRSD.

ServiceNow Architect

Judge Group
01.2015 - 03.2017
  • Played a dual role as both functional and technical SME on the IT Service Portal project and SPM Demand Management project.
  • Key participant in roadmap planning and project/enhancement prioritization discussions.
  • Responsible for creating User Guides and Process Documents.
  • Assisted with solution architecture, best practice strategies, and out-of-the-box configuration.
  • Responsible for the creation of test scripts and reviewing other test scripts developed by our offshore team.
  • Facilitated User Acceptance Testing (UAT) after development and tracked defects and enhancements for future releases.
  • Advised the team on scrum/Agile best practices and developed an Agile Work Instruction document for the development team.
  • Projects: ITSM Implementation: Incident, Problem, Change, Knowledge & Release Management.
  • Collaborated with sales teams to craft technical proposals, Scopes of Work, and solution designs that highlighted ServiceNow's value in solving complex client challenges.
  • Acted as a techno/functional SME, providing user and stakeholder engagement, best practice implementation strategy (with a focus on out-of-the-box first), solution design, architecture, configuration, project and technical setup, documentation, demonstrations, training (admin and user), and project success management.

ServiceNow Admin

Enduecorp-MAI
06.2012 - 01.2015
  • Collaborated with cross-functional teams to develop new features and optimize ServiceNow functionalities based on client requirements.
  • Developed and configured a ServiceNow project, utilizing modules like Service Catalog and ITSM.
  • Implemented solutions using Business Rules, Script Includes, Client Scripts, and other scripting techniques.
  • Gained hands-on experience with the ServiceNow Portal, enhancing functionality and user experience.
  • Applied advanced scripting techniques to automate processes and improve system efficiency.
  • Customized workflows and modules to meet business requirements and optimize service delivery.
  • Collaborated with Solution Architects to develop comprehensive Solution Designs, ensuring effective implementation of enhancements.
  • Monitored the ServiceNow enhancement queues, diligently reviewed enhancement requests, and followed up with requesters to seek clarifications when necessary.

Education

Master of Science -

Sri Venkateswara University
TIRUPATI, INDIA
05-2004

Skills

  • Experience in Agile software development Process, Test Driven Development, and Scrum
  • Production Support-Provided development (quick fixes) and technical support for complex/critical applications and coordinated with other teams to resolve end-user issues promptly
  • Having work experience in different modules like Project management, Incident management, change management, Problem Management, Demand Management, Automated Test Management, Service catalogs, Knowledge Management, CMDB, Service Mapping
  • Experience working on Self Service Portal Customization using pages, navigation menus, Widgets, HTML, CSS, and AngularJS
  • Extensive Work experience in creating client scripts, business rules, script-include UI policies, UI actions, REST Integrations, and ATF
  • Training and mentoring
  • Strong analytical skills
  • Customer focus
  • Creative solutions

Certification

  • ServiceNow System Administrator
  • ServiceNow CSM Certified Implementation Specialist
  • ServiceNow ITSM Certified Implementation Specialist
  • ITILv4 foundation

Timeline

SENIOR SERVICENOW SME

Cigna
03.2017 - Current

ServiceNow Architect

Judge Group
01.2015 - 03.2017

ServiceNow Admin

Enduecorp-MAI
06.2012 - 01.2015

Master of Science -

Sri Venkateswara University

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