Summary
Overview
Work History
Education
Skills
Timeline
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Lavanya Balaraju

dallas,Texas

Summary

Dynamic Business Analyst with a proven track record at Metlife, enhancing business processes and driving data-driven strategies. Expert in BI tools like Power BI and Tableau, I excel in collaboration and multitasking, significantly improving project delivery by leveraging deep analytical insights. Renowned for transforming customer data into actionable business intelligence, optimizing performance and profitability.

Overview

11
11
years of professional experience

Work History

Business Analyst

Metlife
Nc
03.2022 - Current
  • Analyzed customer data to determine trends in purchasing behavior.
  • Provided guidance on software design principles, best practices, techniques, methods, and toolsets used in the development lifecycle process.
  • Developed reports using SQL queries to track progress against key performance indicators.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
  • Maintained or updated business intelligence tools, databases or dashboards.

Business Analyst

wabtec
Melbourne, FL
11.2020 - 02.2022
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Provided guidance on software design principles, best practices, techniques, methods, and toolsets used in the development lifecycle process.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Developed reports using SQL queries to track progress against key performance indicators.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
  • Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.

Business Analyst

Optum
Eden Prairie, MN
01.2019 - 10.2020
  • Analyzed customer data to determine trends in purchasing behavior.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Mapped and documented interfaces between legacy and new systems.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Disseminated information regarding tools, reports or metadata enhancements.

Business Analyst

prudent infotech
Hyderbad, India
05.2014 - 01.2017
  • Analyzed customer data to determine trends in purchasing behavior.
  • Performed cost-benefit analysis of proposed changes to business processes.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Collected user feedback on application usability issues.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Assisted in developing training materials for internal staff on new products or services.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Facilitated design sessions with the implementation team to define the solution.

Education

Master of Science - Business Analytics

Texas A&M University
Commerce, TX

Skills

  • BI tools expertise
  • Pricing and billing
  • Power and hand tool operation
  • Power BI
  • Tableau
  • Multitasking Abilities
  • Microsoft Word

Timeline

Business Analyst

Metlife
03.2022 - Current

Business Analyst

wabtec
11.2020 - 02.2022

Business Analyst

Optum
01.2019 - 10.2020

Business Analyst

prudent infotech
05.2014 - 01.2017

Master of Science - Business Analytics

Texas A&M University

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Lavanya Balaraju