LaVar Fresch
Arlington,TX
Summary
Adept at managing high-stress environments, I elevated customer satisfaction at Valvoline Instant Oil Change through exceptional complaint handling and CRM software proficiency. My leadership as a Restaurant Manager at Tacebuds showcased my ability to foster team efficiency and build lasting client relationships, significantly enhancing repeat business.
Overview
6
6
years of professional experience
Work History
CSR
Valvoline Instant Oil Change
08.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Overnight Manager
7-Eleven
05.2019 - 12.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Manager
Tacebuds
01.2021 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
GED - General
Ray's 78702
Austin, TX05.1995
Skills
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Relationship building
- Product knowledge
Timeline
CSR
Valvoline Instant Oil Change
08.2024 - Current
Restaurant Manager
Tacebuds
01.2021 - 05.2024
Overnight Manager
7-Eleven
05.2019 - 12.2021
GED - General
Ray's 78702
Similar Profiles
Taylor BrightTaylor Bright
Assistant Manager at Valvoline Instant Oil ChangeAssistant Manager at Valvoline Instant Oil Change
Shannon McKayShannon McKay
Certified Technician at Valvoline Instant Oil ChangeCertified Technician at Valvoline Instant Oil Change
Atilla GahbroAtilla Gahbro
Technician/Customer Service Advisor at Valvoline Instant Oil ChangeTechnician/Customer Service Advisor at Valvoline Instant Oil Change