Lavar Reynolds
Philadelphia,PA
Summary
Experience Customer Service Professional with Cross-Sector Experience
Overview
15
15
years of professional experience
Work History
Caregiver
Ameribest Home Care
Philadelphia, PA
01.2020 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Material Handler
University of Pennsylvania Hospital
Philadelphia, PA
01.2024 - 05.2024
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
Project Consultant
Link Industrial Properties
Fort Washington, PA
11.2019 - 03.2020
- Organized and entered files, documents, and data into SharePoint
- Maintained logs of all data entries regarding client leases and documents
- Edited and adjusted any previous data entry errors
Clerical Assistant, Compliance Operations
Philadelphia Insurance Companies
Bala Cynwyd, PA
03.2019 - 07.2019
- Designed and implemented improved data tracking Excel Spreadsheets
- Contacted producer on a daily basis with scripted language
- With lack of systems within the company, analyzed to develop plans for resolving issues with lack of systems, respond to queries from various levels of compliance management and troubleshoot any issues raised
- Review, monitor and reconcile Bond details to ensure subject Producer has the proper documents to write business with the company in their state
Business Analysis & Reporting Intern, Compliance Operations
JPMorgan Chase
Newark, DE
01.2017 - 04.2017
- Designed and implemented improved data tracking mechanism adopted by department of 12 full-time staff members, reducing time to completion by 75%
- Partner with 30 compliance and technology contacts each day to conduct analysis aimed at determining root cause of data issues and develop strategy on how to address/remediate such issues
- Upon creation of both ad-hoc and periodic reports, analyzed output to develop action plans for resolving issues, share and vet data with business partners, respond to queries from various levels of compliance management and troubleshoot any issues raised
- Performed 100-1,000 daily user acceptance tests to evaluate results and recommend solutions to identified issues
- Managed escalation of potential breaches of the PAD policy and violation issuance
- Review, monitor and reconcile transactional details to ensure subject employees' personal brokerage accounts and trading activity are compliant with the Policy
Securities Specialist Intern
JPMorgan Chase
Newark, DE
07.2016 - 01.2017
- Sourced appropriate background documents and attestations for registration from employees and managers
- Partnered with 3 compliance management staff members in insurance licensing operations regarding registration, continuing education, and product-specific training requirements
- Managed paperwork processes required for registration of confidential FINRA registration records
Teaching Assistant
Education Works
Philadelphia, PA
06.2014 - 08.2014
- Supervised children ages 6-12 by maintaining safety at play, on field trips, during organized activities as well as supporting teaching staff with learning activities
- Participated in and organized sports activities in addition to providing meal service to camp participants
Youth Support Specialist & Camp Counselor
Lois Hackney Community Center
Philadelphia, PA
06.2009 - 08.2012
- Supervised children maintaining safety at play, on field trips, during organized activities as well as supporting teaching staff with learning activities
- Participated in and organized sports activities in addition to providing meal service to camp participants
- Managed access and egress during transitions throughout the day
Education
B.S. - Business Administration
Peirce College
Philadelphia, PA12.2019
Skills
- Proficient user of MS Office Suite
- Excel
- Access
- Word
- PowerPoint
- Operations and Process Improvement
- Critical Thinking
- Time-Oriented
- Reliable
- Quick Learner
- Trainable
Timeline
Material Handler
University of Pennsylvania Hospital
01.2024 - 05.2024
Caregiver
Ameribest Home Care
01.2020 - Current
Project Consultant
Link Industrial Properties
11.2019 - 03.2020
Clerical Assistant, Compliance Operations
Philadelphia Insurance Companies
03.2019 - 07.2019
Business Analysis & Reporting Intern, Compliance Operations
JPMorgan Chase
01.2017 - 04.2017
Securities Specialist Intern
JPMorgan Chase
07.2016 - 01.2017
Teaching Assistant
Education Works
06.2014 - 08.2014
Youth Support Specialist & Camp Counselor
Lois Hackney Community Center
06.2009 - 08.2012
B.S. - Business Administration
Peirce College