Lavarian Williams
Leesburg,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Asurion Insurance Services
Nashville, TN
07.2020 - 05.2024
- Evaluate and assist with customer concerns.
- Sell Asurion smart home services on every call.
- Troubleshoot customer mobile devices and electronic devices.
- When needed, escalate calls to the appropriate tier.
- Meet goals and grow from feedback and coaching.
Customer Service Representative
24-7 Intouch
Altamonte Springs, FL
09.2018 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Applied Science - Medical Records
Indiana Business College
Terre Haute, IN06-1996
Skills
- Customer Service
- Technical Support
- Sales technique
- Goal Setting
- Attention to Detail
- Interpersonal Skills
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
Timeline
Technical Support Representative
Asurion Insurance Services
07.2020 - 05.2024
Customer Service Representative
24-7 Intouch
09.2018 - 05.2020
Associate of Applied Science - Medical Records
Indiana Business College
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