La vay Ullie
LOS ANGELES,CA
Summary
Experienced Credit Analyst, specializing as an assistant underwriter in strategic retail and auto-financing. Service Sales and Regional dealerships to effectively solve approve potential clients with an emphasis on evaluating metrics that effectively closed deals. Trustworthy and reliable. Service-oriented Credit Analyst skilled at applying creative approaches to solve reoccurring issues. Successful at learning and excel in autonomous roles that handle customers and business needs. Adept at protecting company assets, understanding the importance of Westlake's various products and customers which contribute to profitable and customer focused process.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Credit Analysis Underwriter
Westlake Financial Services
Los Angeles, CA
11.2020 - Current
- Advised Sales Representatives on financial decisions for Approval Programs
- Maintained strong pipeline of Regional Dealerships by collaborating closely with Regional Managers and Sales Representatives.
- Built and strengthened client relationships to form long-lasting, profitable bonds.
- Analyzed potential clients metrics to complete transactions and underpin successful deals.
- Interpreted data on price and yield future investment-risk trends, economic influences and other factors affecting clients metrics for the Westlake Approval Program.
- Developed comprehensive company valuations to inform investment decisions.
Dealer Service Representative
WestLake Financial Services
Los Angeles, CA
11.2019 - Current
- Follow up with partnered auto dealerships and retail customers regarding loan documentation and information verification.
- Review inventory thought-out the work day to determine current status of inventory and collaborate with management to develop a plan of action.
- Collaborated with regional manager, credit analyst, and fraud department to resolve and finalize accounts.
- Followed up on potentially fraudulent bank accounts with the authorization of retail customers and within the guidelines of Westlake Policies.
- Kept detailed records of customer accounts, including actions taken, issues resolved and information.
- Serviced the needs of partnered dealers and retail customers in a busy technical environment alongside a team of Seven credit analyst professionals
Bartender
Gjusta Bakery And Cafe
Venice, CA
08.2014 - 08.2017
- Provide fast, friendly professional service to all bar patrons, counter servers and runners.
- Trained a half dozen baristas on all aspects of the job including drink preparation and building customer relationships along with up-selling techniques.
- Created non-alcoholic fermented drinks and smoothies once a month that paired well with the chefs vision of his menu.
- Maintain a positive working relationship with fellow staff and management.
- Advised and recommended beverage options to guests to increase guests satisfaction.
Floor Manager
Petty Cash Taqueria
Los Angeles, CA
05.2013 - 10.2014
- Followed up with dining room guests to ensure that servers greeted them in a timely fashion.
- Managed staff schedules, dry goods, swag materials and wastage levels.
- Responsible for effectively training staff and developing menu knowledge and led the food and beverage team to create excellent customer service.
- Managed high volume restaurant bar and improved all controllable costs by measured financial performance.
- Effectively corrected the flow of customers throughout service.
Bartender
Rustic Canyon Group
Santa Monica, CA
10.2012 - 04.2013
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Quickly mix a variety of seasonal and classic cocktails.
- Took prompt and corrective measures whenever necessary to maintain guests satisfaction.
- Accurately tallied all credit card receipts and maintained drawers to an accurate cash balance.
- Effectively used items in stock to decrease waste and profit loss.
- Accurately recorded orders and partnered with team members to serve food and beverage that exceeded guests expectations.
- Skillfully anticipated and addressed guests' service needs.
Shift Manager
Rustic Canyon Group-Milo And Olive Bakery
Santa Monica, CA
11.2011 - 10.2012
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Maintained promotional strategies to increase customer base and market share, and promoting through training of staff and pre-shift meetings.
- Ran daily reports to assess performance and make adjustments to staff throughout service.
- Helped employees operate productively and stay on task to meet business and customer needs
- Cross trained myself and staff in every store role to maximize operational knowledge.
- Positioned skilled staff members in key areas throughout shift to guarantee optimal productivity of overall department.
- Increased overall team cohesiveness, efficiency and productivity.
- Coached and trained employees and created daily contests to increase sales to continue employee engagement, boost efficiency and enhance operations.
Education
Associate of Arts - Teaching English As A Second Language
St. Johns University
New York, NY6 2010
Bachelor of Arts - History And Political Science/Pre-Law
William Paterson University of New Jersey
Wayne, NJ4 2006
Certification Restaurant Management - Hospitality Administration And Management
UCLA Extension Program
2 2012
Skills
- Team development
- Information Verification Specialist
- Inventory Management
- Issue and conflict resolution
- Loan Documentation Investigation
- Underwriting Knowledge
- Report Creation
Certification
- Customer Service Professional Certificate
- SafeServ Certified: Food Handler
Timeline
Credit Analysis Underwriter
Westlake Financial Services
11.2020 - Current
Dealer Service Representative
WestLake Financial Services
11.2019 - Current
Bartender
Gjusta Bakery And Cafe
08.2014 - 08.2017
Floor Manager
Petty Cash Taqueria
05.2013 - 10.2014
Bartender
Rustic Canyon Group
10.2012 - 04.2013
Shift Manager
Rustic Canyon Group-Milo And Olive Bakery
11.2011 - 10.2012
Associate of Arts - Teaching English As A Second Language
St. Johns University
Bachelor of Arts - History And Political Science/Pre-Law
William Paterson University of New Jersey
Certification Restaurant Management - Hospitality Administration And Management
UCLA Extension Program