Lavazia Lawrence
Atlanta,GA
Summary
Detail-oriented healthcare support professional with expertise in patient intake, appointment scheduling, and insurance verification. Knowledgeable in HIPAA compliance and patient confidentiality, delivering compassionate service in fast-paced medical settings. Aiming to leverage skills as a Patient Access Representative to enhance patient-centered support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Associate
Arthur M Blank Children's Hospital
Atlanta, Ga
07.2024 - 04.2025
- Delivered exceptional customer service by efficiently taking orders, responding to inquiries, and resolving complaints.
- Prepared and served nutritious meals to patients and staff, ensuring timely delivery to meet dietary needs.
- Supported special dietary needs by preparing appropriate meals for patients.
- Maintained cleanliness of food preparation areas and dining spaces.
- Processed customer payments accurately using cash register, contributing to smooth transaction flow.
Food Service Associate
Emory Saint Joseph's Hospital
Atlanta, Ga
12.2022 - 07.2024
- Delivered direct patient service and support to hospital staff, enhancing care quality in fast-paced environment
- Assisted patients with inquiries and needs, maintaining a positive experience
- Coordinated with healthcare teams to facilitate smooth patient operations, improving workflow efficiency
- Ensured cleanliness and safety protocols in healthcare settings
Dental Assistant/Patient Access Service Representative
West Georgia Dental
Atlanta, Ga
10.2021 - 08.2022
- Registered patients, verified insurance coverage, and collected co-pays to streamline patient intake process
- Scheduled appointments and managed patient calendars
- Provided support to dentists during dental procedures to ensure efficient workflow and patient comfort
- Assisted patients with paperwork and clarified office policies to enhance patient understanding
- Updated patient records in electronic systems accurately
- Maintained confidentiality of protected health information (HIPAA compliance)
Education
High School Diploma -
Booker T Washington High School
Atlanta, GA05-2007
Some College (No Degree) - Dental Assistant
United Education Institute
Morrow, GASkills
- Food safety compliance
- Food Safety Regulations
- Meal preparation
- Menu Planning
- Dietary needs understanding
- Point of Sale Operations
- Transaction Management
- Order Processing
- Customer order management
- High-Volume Service Management
- Inventory Management Systems
- Customer Engagement
- Customer Service Excellence
- Billing Coordination
- Shift Scheduling
Certification
CPR Certified American Heart Association 7/17/2025
Timeline
Food Service Associate
Arthur M Blank Children's Hospital
07.2024 - 04.2025
Food Service Associate
Emory Saint Joseph's Hospital
12.2022 - 07.2024
Dental Assistant/Patient Access Service Representative
West Georgia Dental
10.2021 - 08.2022
High School Diploma -
Booker T Washington High School
Some College (No Degree) - Dental Assistant
United Education Institute