Laveena Thardak

Supervised and supported 2+ full-time staff, including Assistant Managers and Lead CSRs.

Recruited, hired, trained, coached, and terminated employees using non-discriminatory practices.

Assigned tasks to maintain cleanliness, organization, and visual appeal of store.

Scheduled staff to optimize customer service and uphold brand image.

Cultivated professional relationships with suppliers and swiftly resolved customer complaints.

Developed strategic action plans to enhance store performance and operational needs.

Analyzed daily sales and expenses to maximize profitability and manage budgets effectively.

Ensured secure handling of cash and reported discrepancies promptly.

Delivered exceptional customer service through effective needs assessment and activation support.

Managed store operations, overseeing staffing, inventory management, audits, and compliance.

Set ambitious sales goals by acquiring new accounts and expanding existing client relationships.

Hired, trained, and motivated sales team while addressing performance issues effectively.

Ensured compliance with brand standards through high visual merchandising excellence.

Executed targeted local marketing initiatives to boost store traffic and enhance visibility.

Analyzed performance metrics to control expenses and devise strategies for profitability enhancement.

Collaborated with partner store leadership to synchronize sales efforts in Store-in-Store setups.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.