I am an Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Hi, I’m
Lavelle Tolbert
Team Member
Duluth,GA
Summary
Overview
5
years of professional experience
5
years of post-secondary education
Work History
ThredUpSuwanee, GA
Team Member
02.2023 - Current
Job overview
- My primary role at ThredUp is to sort through clothing that were sent to us by sellers to check if they meet our quality standards. While doing this role, I have picked up the following skills/habits;
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gathered, organized and input information into digital database.
- Developed strong cooperative relationships with coworkers and managers.
AmerisourceBergenDuluth, Ga
Patient Support Representative
10.2022 - 01.2023
Job overview
- My job as a PSR (Patient Support Representative) consisted of many duties, such as;
- Contacting patients and/or their medical providers, either by phone or by mail, in order to assist them with their enrollment in our Patient Assistance Program (or PAP for short), which aided our patients with affording their life-saving medication
- Contacting patients and/or their medical providers, either by phone or by mail if I was unable to reach them by phone, to inform them that their Enrollment forms for our PAP program was missing some vital information, and that they needed to send in said missing information as soon as possible to be enrolled.
- While what I have just described above was my primary duty, I also had other duties, such as ;
- Taking live calls from patients that would have questions/concerns about how their enrollment into our PAP program was coming along.
- Taking live calls from patients that needed a refill on their medication and relying upon that information to their primary pharmacist so that they could ship the medication to the patient
- Contacting a patient's insurance company to verify their benefits
Clemson UniversityClemson, SC
Resident Assistant
08.2021 - 12.2021
Job overview
- (or RA for short), It was my responsibility to maintain order on my floor
- What that means is that I would make sure that none of my residents were doing anything that was against the rules, the floor and bathroom are relatively clean, resolve a conflict between residents (if any at all), etc
- It was also a part of my job to sit at the front desk in the dormitory for a certain amount of time between classes
- Lastly, as an RA, it was also my responsibility to plan events for my residents to help lighten the mood, sometimes I would collaborate with other RAs to plan events for our residents
- My time as a Resident Assistant has taught me the following:
- To be a better communicator and to rely on what I need to say in the most outstanding way possible
- Patience
- Always speak and respond to individuals with respect and an open mind.
Firehouse SubsColumbia, SC
Cashier
05.2021 - 08.2021
Job overview
- During my time with Firehouse Subs, It was my job to take the customer's order, hand the order over to the kitchen staff, and proceed to hand the customer’s order directly to them, along with occasionally joining the kitchen staff to provide aid in making the customers orders and cleaning the cooking utensils
- The purpose of this job was to occupy my time during the summer of 2021 while also building my savings.
Raising Cane'sClemson, SC
Cashier
01.2021 - 04.2021
Job overview
- During my time with Raising Cane, my main role was to take the customer's order, hand the order over to the kitchen staff, and proceed to hand the customer’s order directly to them, all while maintaining the flow of customers entering and exiting the establishment
- This was my first job as a full-time college student during the Spring semester of 2021, while I was an employee there, I learned:
- To better manage my workload and my schoolwork
- How to put my customer service skills to use in a more direct fashion
- How to remain at an efficient pace to keep the flow of customers constant
- How to properly clean cooking utensils
- How to engage in conversation with people of different backgrounds
PublixColumbia, SC
Grocery Associate
12.2017 - 09.2020
Job overview
- During my employment with Publix, my primary role was assisting my team in customer flow management
- In my first job, my goal was to gain experience to prepare me for the workforce
- I achieved this goal by developing key skills and areas of expertise that I still carry with me to this day, including:
- Stellar customer service skills
- Speeding up transactions, in order to handle large influxes of consumers
- Orderly stacking, packing, and organizing products
- Retail merchandising, restocking, and endcap maintenance
- Waste management and garbage collection
- Learning Event-Outcome-Response based situation management (R-Factor Compliant)
- De-escalation, and proper channel management
- Confirming the compliance of retail displays
- Point-Of-Service System trained, POS certified, and compliant with multiple retail partners.
Education
Keenan High School
High school diploma
08.2016 - 05.2020
University Overview
Some College
Clemson University
08.2020 - 04.2022
University Overview
Skills
Front Deskundefined
Timeline
Team Member
ThredUp
02.2023 - Current
Patient Support Representative
AmerisourceBergen
10.2022 - 01.2023
Resident Assistant
Clemson University
08.2021 - 12.2021
Cashier
Firehouse Subs
05.2021 - 08.2021
Cashier
Raising Cane's
01.2021 - 04.2021
Some College
Clemson University
08.2020 - 04.2022
Grocery Associate
Publix
12.2017 - 09.2020
Keenan High School
High school diploma
08.2016 - 05.2020
Similar Profiles
Joseph BesmerJoseph Besmer
Area Manager of Operations at ThredupArea Manager of Operations at Thredup
Keshawn LawsKeshawn Laws
Studio at ThredUpStudio at ThredUp
Alejandro ReyesAlejandro Reyes
Process Associate at ThredUpProcess Associate at ThredUp
Jessie ZaragozaJessie Zaragoza
Warehouse Associate at ThredUpWarehouse Associate at ThredUp
Sudheer Kumar BhagavanSudheer Kumar Bhagavan
Full Stack Developer at FanniemaeFull Stack Developer at Fanniemae