Ryan McDonald
Wilmington,NC
Summary
Dynamic and collaborative professional passionate about teamwork and customer satisfaction. Recognizes the critical role of effective communication and innovative problem-solving in achieving success. Dedicated to fostering a positive work environment and making a meaningful impact on team objectives. Eager to leverage skills and enthusiasm to contribute to organizational growth and excellence.
Overview
3
3
years of professional experience
Work History
Team Member
Planet Fitness
Wilmington, NC
12.2025 - Current
- Assisted members with inquiries, providing exceptional customer service to enhance overall satisfaction.
- Maintained cleanliness and organization of gym equipment and facilities, ensuring a welcoming environment.
- Monitored facility operations, identifying and resolving issues to maintain safety standards.
Front Desk Receptionist
Le Petit Spa
Charlotte, NC
12.2022 - 11.2024
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Assisted with the onboarding process for new employees by providing necessary information and resources
- Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
- Developed training materials for front desk procedures that were adopted company-wide
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
- Provided administrative support to various departments as needed, including data entry and filing
Education
Bachelor of Arts - Psychology
University of NC At Wilmington
Wilmington, NC05-2029
High School Diploma -
Charlotte Latin School
Charlotte, NC05-2025
Skills
- Customer service
- Phone etiquette
- Administrative experience
- Organizational skills
- Front desk
- Office experience
- Time management
- Computer skills
- Teamwork and collaboration
- Problem-solving
Timeline
Team Member
Planet Fitness
12.2025 - Current
Front Desk Receptionist
Le Petit Spa
12.2022 - 11.2024
Bachelor of Arts - Psychology
University of NC At Wilmington
High School Diploma -
Charlotte Latin School