Lavender Shipp
Memphis,TN
Summary
Seeking a career opportunity in customer service where I can use my skills of performing great leadership and basic math skills. As well as to ensure organization and necessary terms are met for the customers needs and the company. While also demonstrating the ability to handle diverse job requirements and meet company goals. Consistently looking for ways to improve company operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate contributions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
Germantown, TN
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Fulfillment Center Associate
AMAZON, INC.
Olive Branch, MS
06.2023 - 08.2023
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Cashier
Dollar Tree
Olive Branch, MS
06.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science in Accounting -
Austin Peay State University
Clarksville, TN05.2025
High School Diploma -
City University School of Liberal Arts
Memphis, TN05.2021
Skills
- Proficient in Microsoft Excel
- Performing Balance Sheet
- Creating Income Statement
- Decanting third party freight
- Cross docking vendor freight
- Problem Solver
- Self-Management
- Financial Management
- Communication skills
- Warehouse Safety
- Loading and unloading
- Adaptable to change
- Deadline Adherence
- Returns processing
- Stock replenishment
- Heavy Lifting
- Work Area Maintenance
- Forklift driving
- Staff Management
- Record preparation
Timeline
Sales Associate
Victoria's Secret & PINK
10.2023 - Current
Fulfillment Center Associate
AMAZON, INC.
06.2023 - 08.2023
Cashier
Dollar Tree
06.2021 - 08.2021
Bachelor of Science in Accounting -
Austin Peay State University
High School Diploma -
City University School of Liberal Arts