LaVerne Kiaha
Good Samaritan Society
Kaneohe,USA
50
years of professional experience
Food and Nutrition Professional experienced in enhancing food service operations through strategic planning and rigorous quality control. Improved menu offerings and maintained high standards of food safety while fostering collaboration and adaptability among team members. Focused on driving operational efficiency and team cohesion.
Work History
Food and Nutrition Supervisor
4 Years 8 Months- Supervise day-to-day dietary operations for 130 bed assisted Living and Independent living facility.
- Lead, train, and schedule a team of 20 food service assistants
- Coordinate meal service for residents, ensuring accurate delivery of modified diets and preferences.
- Enforce HACCP guidelines and infection control protocols within the kitchen and dining areas.
- Resolved resident dining complaints proactively, enhancing overall resident satisfaction.
- Spearheaded service standards and menu focus initiatives that minimize order mistakes, successfully driving average service times down 5-7 minutes.
- Introduced a 15-minute pre shift huddles to ensure immediate alignment and clear objectives prior to shift commencement.
- Developed structured communication logbook to categorize and prioritize critical resident data, streamlining information management.
- Designed and executed a collaborative three-person team system to audit menu requirements and reallocate task responsibilities, resulting in a smoother, more efficient assisted living meal service.
- Optimize Sunday dinner operations through targeted menu initiatives that clarify preparation and delivery, driving order accuracy to 99%
Job Placement Coordinator
1 Year- Graduated 125 cadets with a 100% placement in workforce, academic, or military roles.
- Counseled cadets on career planning, assessing skills, building resumes, and conducting mock interviews to enhance job readiness.
- Guided graduating cadets into jobs, military service, or continued education.
- Created action plans for cadets to design effective transition strategies for life after the residential phase.
- Conducted monthly follow-ups with graduated cadets for up to a year to support sustained career and life success.
- Facilitated the successful graduation of 125 cadets from the program. with a 100% placement in workforce, academic, or military roles.
Supervisor
10 Years- Train and motivate 35 sales associates and team leaders on store policies, product handling, and marketing initiatives while delivering exceptional customer service.
- Delegated daily workloads while monitoring team performance to ensure operational efficiency.
- Enforce safety protocols, including proper lifting and power equipment use.
- Minimize inventory shrinkage, damage, and loss.
- Monitor stock levels and assist with restocking or down stocking shelves.
- Maintain visual presentation standards, promotional areas, and price tag updates
- Planned seasonal sales events utilizing print flyers, local radio, and digital channels to drive customer engagement.
- Sync in store signage and endcap displays with email newsletters and local social media advertisements.
- Oversaw relationships with vendors to ensure compliance and support for marketing initiatives.: Partner with major brands (e.g., Dewalt, Milwaukee, Scotts) to utilize co-op advertising funds and secure promotional inventory.
Restaurant Manager
34 Years- Empower a team of 40 employees by cultivating shift leaders, mentoring assistant managers, and encouraging proactive risks to achieve organizational goals.
- Analyzed financial reports, profit and loss statements, and operational data to inform strategic decision-making.
- Track inventory levels, order food and supplies, and minimize waste to control costs.
- Implemented local marketing and sales-building action plans to increase customer engagement and sales.
- Ensured compliance with health inspections, food safety regulations (HACCP), and security policies to maintain high operational standards.
- Tracks inventory levels, order food and supplies, and minimize waste to control costs.
- Implement local marketing or sales building action plans
- Ensure compliance with health inspections, food safety regulations (HACCP) and security policies.
- Resolves customer complaints quickly and professionally using company guidelines
- Recruit, hire, train and evaluate restaurant team members
- Monitor staffing levels and create work schedules
- Maximize operation profitability, engineering promotional strategies and premium pairings to maintain a steady 46% contribution margin.
Education
High School Diploma
Skills
Inventory & Menu Engineering
Menu Planning
Budget Management
Labor management
Safety training
Food Safety Compliance
Performance Evaluations
Talent acquisition
Conflict Resolution
Customer Satisfaction
Timeline
Food and Nutrition Supervisor
Good Samaritan Society
01.2022 - CurrentRead More
Job Placement Coordinator
Hawaii Youth Challenge Academy
01.2021 - 01.2022Read More
Supervisor
City Mill
01.2011 - 01.2021Read More
Restaurant Manager
Jack in the Box Restaurant
01.1977 - 01.2011Read More
Hilo High
High School Diploma
Read More