Laverne Monderen
Waianae,Hawaii
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
19
19
years of professional experience
Work History
Guest Advocate
Target
Kapolei, Hawaii
11.2021 - Current
- Processed online orders using point-of-sale systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted other departments when needed to maintain efficient operations.
- Provided product knowledge to customers on the features and benefits of products.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Excelled in exceeding daily credit card application goals.
- Maintained cleanliness standards throughout the store area.
- Resolved customer complaints in a professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Mentored junior team members and managed employee relationships.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered customer inquiries regarding store policies and procedures.
- Operated equipment such as scanners and scales to process transactions accurately.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted with returns, exchanges, and refunds in accordance with company policy.also cleaned the guest restrooms.
Assistant Manager
Pizzahuthawaii
Waianae, Hawaii
01.2019 - 10.2021
- Assigned work and monitored performance of project personnel.
- Established processes for monitoring customer satisfaction levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier
CVS LONGS DRUGS
Ewa Each, HI
10.2018 - 02.2019
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Adhered to social distancing protocols and wore mask or face shield.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customers' questions and provided information on store procedures or policies.
- Worked closely with front-end staff to assist customers.
- Ensured compliance with all safety regulations within the store environment.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed sales transactions to prevent long customer wait times.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Stocked shelves with merchandise when needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for rewards program.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained productive relationships with employees.
- Checked personal identifications during alcohol and tobacco sales.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Discounted purchases by scanning and redeeming coupons.
Overnight Stocker
Walmart,kunia
Waipahu, Hawaii
06.2006 - 01.2019
- Conducted price changes as needed, following established procedures.
- Verified accuracy of incoming shipments against purchase orders.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Updated pricing and sales signs to promote merchandise.
- Assessed floor displays to restock merchandise.
- Issued supplies, materials and products to team members based on information from requisitions.
- Read orders to verify attributes and quantities of merchandise.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained an orderly appearance at all times throughout the store.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Worked collaboratively with other team members to achieve departmental goals.
- Picked up boxes and related trash from sales floor.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Reported any suspicious activity or theft immediately to supervisors.
- Organized shelves, racks and bins to ensure product availability.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated forklift and pallet jack to transport heavy loads.
- Used proper case cutting techniques to cut and sort stock loads.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Identified and quickly handled spill clean-up.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked shelves in department to determine replenishment needs.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Assisted customers with product, promotion and policy information.
- Received and stocked merchandise in a timely manner.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Followed instructions to properly arrange merchandise items.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Assisted customers in locating desired items throughout the store.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
Education
GED -
Hawaii Job Corps
Hawaii Kai06-1981
Skills
- Strong empathy
- Cross-selling proficiency
- Exceptional communication
- Guest relations
Timeline
Guest Advocate
Target
11.2021 - Current
Assistant Manager
Pizzahuthawaii
01.2019 - 10.2021
Cashier
CVS LONGS DRUGS
10.2018 - 02.2019
Overnight Stocker
Walmart,kunia
06.2006 - 01.2019
GED -
Hawaii Job Corps