Laverne Rice
Macon,MS
Summary
Detail-oriented and dedicated professional currently serving as a Teacher Assistant in Special Services, with hands-on experience supporting students, staff, and program operations within a school setting. Skilled in maintaining confidential student records and coordinating with educators and service providers. Strong organizational and communication skills with a proven ability to manage multiple tasks efficiently. Seeking to transition into a Special Services Administrative Assistant role to further support program coordination and compliance.
Overview
21
21
years of professional experience
Work History
Exceptional Education Teacher Assistant
Noxubee County School District
Macon, MS
10.2024 - Current
- Developed and implemented behavior management plans for students with behavioral issues.
- Instructed small groups or one-on-one sessions to address specific learning needs of students.
- Monitored and assessed student performance regularly for improvement.
- Maintained comprehensive student records, including assessment results, attendance data, and grades, to track progress and inform instruction.
- Created a supportive classroom environment fostering social interactions among students.
- Supported lead teacher in coordinating daily classroom activities and contributing to lesson planning.
- Attended professional development workshops to improve teaching strategies and support student learning.
- Organized classroom materials and resources for effective learning environments.
Long-Term Substitute Teacher
Noxubee County School District
Macon, MS
10.2021 - 10.2024
- Managed classroom behavior, fostering a positive learning environment that encouraged student engagement.
- Adapted lesson plans to meet individual student needs and learning styles.
- Adapted teaching methods and materials to address diverse student needs and interests, enhancing overall learning experiences.
- Monitored student progress and provided feedback on their performance.
- Communicated with parents about student progress and concerns, strengthening home-school partnerships.
- Communicated regularly with parents regarding student progress through emails or phone calls.
- Supervised students during lunch and recess to ensure safety and engagement.
- Implemented strategies that promoted a healthy learning environment.
- Participated in professional development workshops to improve teaching strategies.
Substitute Teacher
Noxubee County School District
Macon, MS
09.2019 - 10.2021
- Implemented differentiated instruction strategies to meet diverse student needs and enhance learning outcomes.
- Monitored student progress, providing actionable feedback to support academic growth.
- Provided classroom instruction outlined in teacher's lesson plans.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Utilized educational technology to enhance learning experiences.
- Administered tests and assessments according to school guidelines.
- Compiled notes and reports on daily classroom activities, ensuring effective communication with primary teacher.
Customer Service Call Center Supervisor
Sitel
Starkville , MS
01.2011 - 08.2014
- Supervised customer service team to ensure high-quality support.
- Resolved escalated customer issues effectively and efficiently.
- Implemented strategies to elevate customer satisfaction, aligning team efforts with customer feedback.
- Monitored calls for quality assurance and compliance, enhancing team performance and service consistency.
- Trained new agents on call handling procedures and company policies.
- Scheduled team shifts and managed workforce allocation for optimal coverage.
- Managed daily staffing schedules to ensure adequate coverage at all times.
- Monitored call center performance metrics and identified areas for improvement.
- Performed root cause analysis on complex technical problems reported by customers.
- Assisted with the recruitment process by screening resumes, conducting interviews, and providing recommendations for hiring decisions.
- Conducted regular one-on-one meetings with team members, fostering development and addressing performance needs.
Customer Service Representative
Sitel
Starkville, Mississippi
08.2005 - 01.2011
- Delivered exceptional support to customers via phone and chat, enhancing customer satisfaction.
- Resolved customer issues with empathy, ensuring quick and efficient solutions.
- Facilitated timely resolution of customer complaints through excellent service.
- Documented customer interactions accurately in CRM systems.
- Escalated complex inquiries to senior staff for resolution.
Education
Associate of Arts - Business
East Mississippi Community College
Mayhew, MS05-2008
High School Diploma -
Noxubee County High School
Macon, MS05-1999
Skills
- Education law
- Client relations
- Customer service
- Record management
- Document control
- Records administration
- Time management
- Schedule organization
- Meeting coordination
- Computer proficiency
- Microsoft Word
- Telephone systems
- Attendance tracking
- Adaptability to change
- Communication skills
- Employee motivation
- Business correspondence
Accomplishments
Staff of the Month September 2026
Timeline
Exceptional Education Teacher Assistant
Noxubee County School District
10.2024 - Current
Long-Term Substitute Teacher
Noxubee County School District
10.2021 - 10.2024
Substitute Teacher
Noxubee County School District
09.2019 - 10.2021
Customer Service Call Center Supervisor
Sitel
01.2011 - 08.2014
Customer Service Representative
Sitel
08.2005 - 01.2011
Associate of Arts - Business
East Mississippi Community College
High School Diploma -
Noxubee County High School