LAVERNE SMITH-BUTLER
Orlando,FL
Summary
Dynamic Operations Manager and Event Planner with a proven track record at Uncle Ro BBQ, excelling in customer service excellence and critical problem-solving. Successfully negotiated contracts and enhanced event satisfaction, while effectively managing payroll and staffing. Adept in Microsoft Excel and committed to professional development, driving operational efficiency and client loyalty.
Overview
25
25
years of professional experience
Work History
Operations Manager / Event Planner
Uncle Ro BBQ
Orlando, FL
10.2017 - Current
- Plan and coordinate events to meet client expectations and business objectives.
- Negotiate event terms, contracts, and service details.
- Manage payroll disbursement accurately and on schedule.
- Create and manage employee schedules to ensure adequate staffing and operational efficiency.
Customer Service Representative
Orange County Utilities
Orlando, FL
10.2000 - Current
- Resolve customer inquiries and service issues using effective communication and problem-solving techniques.
- Process service requests efficiently while ensuring compliance, customer understanding, and satisfaction.
- Handle escalated calls with professionalism and empathy, achieving resolutions aligned with customer and organizational needs.
- Address customer complaints effectively, contributing to increased customer loyalty and repeat business.
- Conduct outbound customer service and satisfaction follow-up calls to confirm issue resolution.
- Maintain accurate and detailed documentation of customer interactions and service requests.
Education
Associate of Arts - Accounting And Finance
West Virginia University
Daytona Beach, FL06-1992
Skills
- Customer Service Excellence
- Active Listening & Communication
- Critical Thinking & Problem Solving
- Complaint Handling & Resolution
- Call Center Operations
- Data Entry & Data Collection
- Customer Satisfaction Measurement
- Documentation & Recordkeeping
- Quality Control
- Staff Training & Support
- Computer Proficiency
- Microsoft Outlook & Excel
- Office Equipment Operation
- Proofreading
- Basic Accounting Updates
- Self-Awareness & Professional Development
- Medical terminology
Accomplishments
- Professional Development Series, 01/01/12
- Compass Series, 01/01/15
- Navigator Series, 01/01/18
Timeline
Operations Manager / Event Planner
Uncle Ro BBQ
10.2017 - Current
Customer Service Representative
Orange County Utilities
10.2000 - Current
Associate of Arts - Accounting And Finance
West Virginia University