LAVERNE WALLACE
Buffalo,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
CSR
Internal Revenue Service, IRS
Buffalo, NY
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
DSP
Community Services For Every1
BUFFALO, NY
08.2022 - 08.2023
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
General Manager
W&W PAINT AND GLASS LLC.
BUFFALO, NY
12.2017 - 08.2022
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Office Manager
Jackson Hewitt
Buffalo, NY
12.2008 - 08.2020
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
Education
Associate of Arts - Business Administration And Management
BRYANT AND STRATTON COLLEGE
Buffalo, NY05.2009
Skills
- Service Documentation
- Care Planning
- Staff Development
- Project Management
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Recruitment and Hiring
Timeline
CSR
Internal Revenue Service, IRS
01.2023 - Current
DSP
Community Services For Every1
08.2022 - 08.2023
General Manager
W&W PAINT AND GLASS LLC.
12.2017 - 08.2022
Office Manager
Jackson Hewitt
12.2008 - 08.2020
Associate of Arts - Business Administration And Management
BRYANT AND STRATTON COLLEGE