Accomplished Manager successful in orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Hi, I’m
LAVETTA FOZARD
Community Manager
Summary
Overview
11
years of professional experience
Work History
HIGHMARK RESIDENTIAL, The Flats Exchange On ErwinDurham, NC
Community Director
07.2022 - Current
Job overview
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
AUDUBON PROPERTY MANAGEMENT, Trinity On The HillChapel Hill, NC
Community Manager
06.2021 - 07.2022
Job overview
- Developed and guided the service and sales team to reposition the property
- Worked extensively to rebuild a favorable reputation with current residents, suppliers and vendors
- Negotiated contracts for monthly services as well as capital projects with vendors and suppliers to include clear expectation of services to ensure efficient and quality work.
- Prepared monthly variance report and assisted with input on yearly budget.
- Implemented systems to improve process efficiency and reduce project duration.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Managed hiring for certain roles and actively coordinated talent management and recruitment.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
JMG REALTY, INC , The Seasons At UmsteadRaleigh, NC
Community Manager
04.2020 - 06.2021
Job overview
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
GREYSTAR, Dunhill Trace ApartmentsRaleigh, NC
Community Manager
04.2009 - 01.2012
Job overview
- Managed the apartment turnover process, managed the use of contractors and vendors and counseled employees with performance deficiencies.
- Responded to resident concerns and requests to ensure resident satisfaction.
- Developed and implemented resident retention programs.
- Analyzed the financial operations of the property and recorded financial activity using accounting principles.
- Remained up-to-date and informed on new facility/amenity products, processes and systems to insure efficiency and cost savings for the property.
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
SHERMAN RESIDENTIAL, The Pointe At Chapel HillChapel Hill, NC
Assistant Manager
06.2007 - 04.2009
Job overview
- Monitored lease expirations and renewals
- Kept accurate records of all resident correspondence.
- Handled resident complaints promptly and appropriately.
- Communicated and collected outstanding balances and recorded payments by given deadlines.
- Completed final move-out walk-throughs with residents to identify required repairs and charges.
- Recorded, analyzed, maintained accounts submitted to collection agency and updated collection logs monthly.
COLDWELL BANKER, Park Avenue RealtySouth Plainfield, NJ
Realtor
05.2003 - 01.2007
Job overview
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Compared recently sold area properties to determine competitive market prices.
- Wrote contracts to outline sales and purchases of properties.
Education
Shaw UniversityRaleigh, NC
Bachelor of Science from Business Administration And Management
University Overview
Weichert Real Estate SchoolNew Jersey
New Jersey Real Estate License
2005
University Overview
NAEEI
NALP Designation
2008
University Overview
Liberty UniversityLynchburg, VA
MBA from Finance
2022
University Overview
NAEEI
from CAM Designation Candidate
2022
University Overview
Skills
- Managing Operations
- Project Management
- Team Management
- Accounts Payable and Receivable Auditing
- Variance Resolutions
- Leadership and Change Management
- Financial Management and Reporting
- Revenue Growth
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Community Director
HIGHMARK RESIDENTIAL, The Flats Exchange On Erwin
07.2022 - Current
Community Manager
AUDUBON PROPERTY MANAGEMENT, Trinity On The Hill
06.2021 - 07.2022
Community Manager
JMG REALTY, INC , The Seasons At Umstead
04.2020 - 06.2021
Community Manager
GREYSTAR, Dunhill Trace Apartments
04.2009 - 01.2012
Assistant Manager
SHERMAN RESIDENTIAL, The Pointe At Chapel Hill
06.2007 - 04.2009
Realtor
COLDWELL BANKER, Park Avenue Realty
05.2003 - 01.2007
Shaw University
Bachelor of Science from Business Administration And Management
Weichert Real Estate School
New Jersey Real Estate License
NAEEI
NALP Designation
Liberty University
MBA from Finance
NAEEI
from CAM Designation Candidate
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