- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work
- I enjoy helping others and giving back to the community
La Vetta Juniel
Georgetown,TX
Summary
Dynamic and results-oriented Program Specialist with a strong commitment to enhancing employee professional development through innovative strategies and effective leadership skills. Proven expertise in leadership, organizational skills, and customer relations, driving successful outcomes in diverse business environments. Adept at independently solving complex problems while ensuring alignment among stakeholders, management, and cross-functional teams to meet evolving business needs. Passionate about fostering a culture of continuous improvement and collaboration to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
LCMS Administrator
Texas Department of Public Safety (DPS)
Austin, TX
09.2019 - 01.2026
- Responsible for all aspects of the agency’s learning content management system for the Academic Reporting Curriculum Support department within the Training Operations Division. Played a key role in the agency’s implementation of two LCMS products, with a third program pending. Provide access, support, and training to end-users and agency training staff. Prepare standard processes and procedures for trainers to submit training courses for input using the LCMS. Plan, develop, and support instructor led, web based, e-learning training programs of LCMS, to include assisting with the publishing of new training events. Compile and verify accuracy of information to prepare course data for computer entry. Maintain data integrity rules and processes such as course descriptions and lesson plans. Rely on keen detail for accuracy to review data for deficiencies or errors, correcting any incompatibilities and checking output. Examine data information, identify inconsistencies, and use various reasoning methods to resolve problems and best outcome. Serve as backup triage contact for end-users, assist with common learner troubleshooting issues such as course enrollment, password resets and training records. Stay current with TCOLE requirements to ensure timeliness and accuracy of reporting classes for commissioned personnel.
- Additional duties to assist Training Operations Division’s Leadership Professional Development Unit in development, coordination, and implementation of projects, such as organize curricula, course outlines, instructional methods, training aids, manuals, and other materials. Coordinate the planning and execution of classes offered agencywide and act as a liaison to agency divisions and other agencies. Create and conduct surveys, review and monitor program activities to determine compliance with requirements, laws, regulations, policies and procedures and recommend corrective action as needed. Requisition and order merchandise, supplies, and equipment ensuring compliance with DPS and State guidelines and regulations. Track requisitions, audit invoices, maintain related reports and files, and assist with determining operational minimum/maximum inventory levels. Document and review policies, procedures, manuals, standards and plans in accordance with program objectives and goals.
Administrative Assistant V
Texas Health and Human Services (HHS)
Austin, TX
01.2019 - 09.2019
- Interpreted Texas Vital Statistics statutes, rules, regulations, policies, and procedures to approve non-routine and complex customer applications for the issuance or amendment of vital records. Ensured compliance with Vital Statistics’ procedures through work, training, and review of team production. Coordinated and reviewed the input, retrieval, document production, and other related tasks to ensure accuracy of processing into the Texas Electronic Vital Events Registration (TxEVER) system. Examined and analyzed complex and non-routine confidential customer documentation, including legal documents, to ensure compliance with Texas Statutes and Vital Statistics rules and regulations. Determined the approval of deposits and collects/deposits financial remittance (cash, check, money order, or voucher) from customer applications; reviewed and ensured documentation compliance with the Vital Statistics Section’s rules and regulations. Managed the development and coordination of special projects and work plans to improve the delivery of services and operations affecting the Vital Statistics program with an emphasis on positive customer-focused outcomes.
Education
Bachelor of Science - Technical Management
DeVry University
Austin, TX06-2012
Associate Degree - Paralegal Studies
Skills
- Effective Communicator
- Detail-oriented
- Analytical Reasoning
- Research & Evaluation
- Adaptability
- Time Management
- Multitasking
- Planning
- Customer Service
- Team-Player
- Data entry
- Administrative support
Interests
Awards
Recognition for hosting and coordinating leadership training with Leadership for Women in Law Enforcement, Women in Public Service Leadership, and DPS Leadership Development School, Honors Program at DeVry University and Virginia College
Volunteerism
- Round Rock ISD
- Leander ISD
- Hyde Park Baptist School
- Summit Christian Academy
- Meals on Wheels
- Hill Country Baptist Church
- Many other non-profits
Timeline
LCMS Administrator
Texas Department of Public Safety (DPS)
09.2019 - 01.2026
Administrative Assistant V
Texas Health and Human Services (HHS)
01.2019 - 09.2019
Associate Degree - Paralegal Studies
Bachelor of Science - Technical Management
DeVry University