Lavette Minor
Medical professional
Bedford,TX
Summary
Positive, upbeat medical prossional brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Years of commercial banking credit, or payment industries. Excited to collaborate with cross-functional teams in product, engineering and operations to help triage and resolve issues that impact the business and its partnerships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Y Medical Associates LLC.
IRVING, TX
06.2024 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
NRCMA
United Healthcare Group
Bedford, TX
08.2021 - 06.2023
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Certified Registered Medical Assistant
Medix Staffing
Irving, TX
01.2021 - 08.2021
- Used EPIC software to process patient payments and update accounts.
- Checked patients in and out for appointments, collect co-payments for appointments, Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Certified Registered Medical Assistant
Texas Health Resources
Bedford, TX
07.2019 - 12.2020
- Used EPIC software to process patient payments and update accounts.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered rapid tests such as Flu and Strep to help clinical staff assess conditions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Caregiver/Personal Care Aide
Bluebird Homecare Inc.
Fort Worth, TX
04.2017 - 11.2020
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Certified Registered Medical Assistant
Dr. Vincent Lewis Medical
Fort Worth, TX
02.2015 - 05.2019
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- triaging patients by severity of medical complaint.
- Processed patient payments
- Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Education
Medical Assistant
Concorde Career College
Grand Prairie, TX2014
Skills
- Customer Operations
- Service Level Agreement
- Electronic charting
- Medical terminology knowledge
- Escalations
- NextGen
- EPIC
- SABRE
- Escalations
Certification
- Basic Life Support (BLS) Certification 2020
- CPR certified through American Heart Association
- Current NRCMA certification
Timeline
Patient Care Coordinator
Y Medical Associates LLC.
06.2024 - Current
NRCMA
United Healthcare Group
08.2021 - 06.2023
Certified Registered Medical Assistant
Medix Staffing
01.2021 - 08.2021
Certified Registered Medical Assistant
Texas Health Resources
07.2019 - 12.2020
Caregiver/Personal Care Aide
Bluebird Homecare Inc.
04.2017 - 11.2020
Certified Registered Medical Assistant
Dr. Vincent Lewis Medical
02.2015 - 05.2019
Medical Assistant
Concorde Career College
- Basic Life Support (BLS) Certification 2020
- CPR certified through American Heart Association
- Current NRCMA certification
Similar Profiles
Abraham Jose Chourio OrtizAbraham Jose Chourio Ortiz
Medical Assistant at Mannheim Medical & Associates LLCMedical Assistant at Mannheim Medical & Associates LLC
Idarlis SantanaIdarlis Santana
Administrative Assistant at Ventre Medical Associates LLC.Administrative Assistant at Ventre Medical Associates LLC.
Alethea Dufresne R.t. (r)(N)Alethea Dufresne R.t. (r)(N)
Lead PET/CT Technologist at Steward PET/CT, LLCLead PET/CT Technologist at Steward PET/CT, LLC