Lavicia Mitchell
Ninnekah,OK
Summary
General Manager with proven leadership at Quality Inn, excelling in operational efficiency and conflict management. Successfully enhanced customer satisfaction through effective communication and strategic delegation. Skilled in budgeting and inventory control, ensuring compliance with health and safety regulations while driving sales growth. Committed to fostering a positive team environment.
I put 14 years into the hotel and was sad to see it sell but now I’m looking to broaden my horizons and find another career path that I love just as much!
Overview
13
13
years of professional experience
Work History
General Manager
Quality Inn
Chickasha, Oklahoma
07.2011 - 11.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delegated work to staff, setting priorities and goals.
- Ensured hotel met health, safety and security regulations.
- Made sure all payroll and housekeeping room count was correct before sending to the accountant to cut checks.
- Handled all guest complaints.
- Coded all bills and invoices and made sure we owed it before payment.
Education
High School Diploma -
Ninnekah Public Schools
Ninnekah, OK05-1999
Skills
- Communication
- Conflict Management
- Operational Skills
- Leadership
Timeline
General Manager
Quality Inn
07.2011 - 11.2024
High School Diploma -
Ninnekah Public Schools