LaVictoria Shaw
3202 Rockwall Dr,TX
Summary
Accomplished store manager recognized for optimizing store operations and enhancing customer experiences. Strong background in inventory management and staff development, leading to significant improvements in sales and service quality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General Store
03.2014 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management strategies to reduce stock discrepancies.
- Analyzed sales trends to optimize merchandising and promotional strategies.
- Developed staff schedules to enhance productivity and coverage during peak hours.
- Conducted regular audits to maintain compliance with company policies and safety standards.
General Manager
Gods Little Angels Daycare
09.2008 - 02.2014
- Oversaw daily operations, ensuring compliance with state regulations and safety standards.
- Developed and implemented educational programs to enhance child development and learning outcomes.
- Managed a team of caregivers, providing training and support to improve service quality.
- Streamlined administrative processes, reducing paperwork time and increasing operational efficiency.
- Fostered positive relationships with parents, addressing concerns and enhancing community engagement.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Conducted regular evaluations of staff performance, implementing feedback for continuous improvement initiatives.
Education
High School Diploma -
Shoemaker High School
Killeen, TX06.2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Retail sales techniques
Accomplishments
- Managed a store that exceeded company expectations in every category during the 4th quarter.
- Recruited 6 successful new managers within one year.
- Exceeded monthly store sales goals 12 months in a row.
- Achieved the top 10% national store ranking within 2 years.
- Achieved the number1 spot in district for customer service within 1 year.
Certification
- Certified Store training manager, Dollar General - 4 years
- Licensed Store Manager Ladder - 1 year
Timeline
Store Manager
Dollar General Store
03.2014 - Current
General Manager
Gods Little Angels Daycare
09.2008 - 02.2014
High School Diploma -
Shoemaker High School