LaVieta D. Hill
Austell,Georgia
Summary
Dependable and experiences leader in the Healthcare Industry with over 10 years in Customer Service, Administrative, and Management. I'm a driven performer skilled in managing day to day task of high volume medical office. Enthusiastic and committed to accuracy, with great decision-making, self starter, adaptability, empathy, and ambitious skills.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
State Farm
Atlanta, GA
01.2017 - Current
- Deliver a remarkable customer service experience throughout the reporting and handling of lower complexity claims, identifying and ensuring the prompt routing of claims to other functional areas.
- Receive and process claim information, and communicate with internal and external customers via phone and other communication channels.
- Work in a team environment to handle and investigate low complexity/high volume work in a call center environment.
- Capture new loss reports using established processes.
- Handle claims meeting Express criteria, engage team leads as needed, and route claims to other segments.
- Utilizes the applicable job aids , expertise, and tools to process and document lower-complexity claims.
- Gather information, explain coverage, and claim process on liability, PIP/MPC, UMPD, physical damage coverage and initiate auto processing for payment as appropriate.
- Coordinate with team leads for coaching and other claim handling questions.
Medical Front Office
Capitol Mall Clinic
Little Rock, AR
05.2008 - 01.2017
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Maintained current and accurate medical records for over 300 patients.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Carried out front office duties utilizing data entry skills in Epic Software in the medical database.
- Answered phone calls and messages for physicians, nurses, and medical facility, scheduling appointments and handling patient inquiries.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Handled all medical emergencies in a proficient and timely manner.
Human Resources Manager
Brighton Gardens Of Vinings
Atlanta, GA
04.2004 - 04.2008
- Conducted training sessions with new hirers and continued training with existing staff with Sunrise University Entered benefits enrollment for current employees and new hires.
- Recruited, hired, and trained all staff.
- Posted open positions with career builder.
- Implemented new payroll system, setup, and trained on proper usage.
- Ordered office supplies, A/P and A/R duties, checkbook, established and maintained OSHA files.
- Created new hire packets, payroll and processed FMLA benefits.
- Conducted national and state background checks.
- Processed payroll bi-weekly.
- Worked closely under the Executive Director and Business Office Manager.
- Instructed, advised, and supervised all departments, department heads, and staff.
- Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees.
- Created and implemented initiatives to improve employee engagement.
- Enhanced team workflow and employee job satisfaction by coordinating communication between managers and employees.
Medical Front Office
Atlanta Psychiatric Specialists
Atlanta, GA
07.2003 - 04.2004
- Handled patient complaints, emergency psychiatric calls, and maintained HIPPA requirements.
- Determined patient financial responsibility, verified insurance, and collected co-pays.
- Maintained the check-in and check-out status of patients, and scheduled appointments.
- Light typing, heavy filing of medical records. Prepared new patient charts and information forms.
- Organized physician's office and rooms for patient visits.
- Maintained a quality experience for the patient in a fast pace environment.
Education
Diploma - undefined
Baldwin High School
1998
Associate of Applied Science - Diagnostic Medical Sonography
Gwinnett Technical College
Lawrenceville, GASkills
- Conflict resolution
- 10-Key data entry
- Quality assurance
- Extremely organized
- Excellent communication skills
- Healthcare experience
- Scheduling proficiency
- Data entry knowledge
- Customer-service oriented
- OSHA compliance
- Administrative support specialist
- Recordkeeping
- Business Administration
Timeline
Claims Adjuster
State Farm
01.2017 - Current
Medical Front Office
Capitol Mall Clinic
05.2008 - 01.2017
Human Resources Manager
Brighton Gardens Of Vinings
04.2004 - 04.2008
Medical Front Office
Atlanta Psychiatric Specialists
07.2003 - 04.2004
Diploma - undefined
Baldwin High School
Associate of Applied Science - Diagnostic Medical Sonography
Gwinnett Technical College