Ashley Aviles
San Diego,CA
Summary
Talented Claims Adjuster emphasizing effective time management, customer experience and timely resolutions.
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of the claims handling process.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
Work History
Claims Adjuster
GEICO, Government Employees Insurance
San Diego
10.2017 - Current
- Investigated claims through interviews and evidence collection.
- Negotiated settlements with policyholders and third parties.
- Evaluated insurance claims to determine validity and coverage.
- Provided customer support to address inquiries and concerns.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed police reports and other documents related to claim investigations.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Gathered information from various third parties to determine claim acceptability.
Debt Recovery Specialist
Debt Wave
San Diego, California
12.2016 - 09.2017
- Managed customer accounts for effective debt resolution and recovery strategies.
- Conducted thorough investigations to verify debtor information and locate assets.
- Communicated with clients via phone and email to negotiate payment arrangements.
- Maintained accurate records of all interactions and transactions in the system.
- Resolved disputes by mediating between clients and management effectively.
Bank Teller
Wells Fargo
San Diego, California
02.2016 - 11.2016
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Assisted customers with account inquiries and provided product information.
- Maintained cash drawer compliance through diligent cash handling procedures.
- Collaborated with team members to ensure smooth branch operations daily.
- Resolved customer issues promptly, enhancing overall client satisfaction levels.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Education
Herbert Hoovers High School
San Diego, CASkills
- Fluent in Spanish
- Highly adaptable
- Great communication skills
- Great conflict resolution
- Digital technology proficiency
- Self motivated
- Claims evaluation
- Evidence analysis
- Documentation management
- Customer relationship management
- Regulatory compliance
- Effective communication
- Attention to detail
- Conflict resolution
- Coverage assessments
Languages
Spanish
Native/ Bilingual
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
10.2017 - Current
Debt Recovery Specialist
Debt Wave
12.2016 - 09.2017
Bank Teller
Wells Fargo
02.2016 - 11.2016
Herbert Hoovers High School