Mishall Jimenez
Houston,TX
Summary
Dedicated claims professional with a strong focus on accuracy, organization and customer service. Experienced in handling high claim loads, resolving claims efficiently and working closely with team members to ensure smooth operation. Reliable, adaptable and committed to delivering positive results in fast paced environment.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
Katy, TX
04.2025 - Current
- Evaluated claims to determine liability and Coverage.
- Coordinated with policyholders, claimants and service providers to gather necessary documentation.
- Providing high-touch care and support during difficult times
- Executing efficient claims processing accurately and promptly to exceed client expectations
- Assist in mentored junior adjusters on best practices for claims processing and customer interaction.
Finance Manager
Drive Away Autos
Houston
03.2022 - Current
- Collaborated with sales teams to structure competitive financing options tailored to customer needs.
- Trained and mentored junior finance staff on compliance standards and best practices in automotive finance.
- Negotiated terms with lending institutions to secure favorable rates for customers and dealership operations.
- Evaluated credit applications for accuracy, ensuring compliance with regulations and minimizing risk exposure.
Receptionist / Appointment Settler
TXMMD
Houston
11.2021 - 02.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of appointments and correspondence using office management software.
- Implemented strategies for improving patient experience, resulting in positive feedback from visitors.
- Confirmed appointments, communicated with clients, and updated client records.
Shift Lead
Walgreens
Katy
05.2021 - 08.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Implemented process improvements to enhance workflow efficiency at store level.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Coordinated inventory management, ensuring optimal stock levels for high-demand products.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Tax Preparer
Colbert Ball Tax Services
Houston
12.2020 - 04.2021
- Prepared and reviewed individual and business tax returns for accuracy and compliance with regulations.
- Utilized tax preparation software to streamline processes and enhance efficiency in return filings.
- Implemented process improvements resulting in reduced turnaround time for client returns during peak season.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Department Manager
Wave Fashion (Galleria/ Willow brook Mall)
Houston
02.2020 - 11.2020
- Analyzed sales trends to optimize inventory management and improve product placement strategies.
- Monitored employee performance, providing feedback and coaching to foster professional growth.
- Managed scheduling and staffing levels, ensuring adequate coverage during peak shopping hours.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Customer Services Representative
Senior Suds Washateria
Houston
06.2018 - 01.2020
- Provided exemplary customer support, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of facilities to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Klein Forest High School
Houston, TX05.2020
Skills
- Languages: English and Spanish fluent in Writing and Verbal
- Computer Software: Microsoft Outlook, Excel, Word
- Skills: Critical Thinking, Problem solving, Leadership, Time management, Resilient, Decision-making, Highly motivated
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
04.2025 - Current
Finance Manager
Drive Away Autos
03.2022 - Current
Receptionist / Appointment Settler
TXMMD
11.2021 - 02.2022
Shift Lead
Walgreens
05.2021 - 08.2021
Tax Preparer
Colbert Ball Tax Services
12.2020 - 04.2021
Department Manager
Wave Fashion (Galleria/ Willow brook Mall)
02.2020 - 11.2020
Customer Services Representative
Senior Suds Washateria
06.2018 - 01.2020
High School Diploma -
Klein Forest High School