Summary
Overview
Work History
Education
Skills
Timeline
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Lavina Villavicencio

Bakersfield ,CA

Summary

Dynamic Retail Associate with a proven track record at FedEx Office, excelling in customer service and relationship building. Recognized for reliability and cash handling accuracy, I consistently exceeded performance expectations during peak seasons, ensuring timely and quality service. My positive demeanor and teamwork skills fostered a welcoming environment, driving repeat business.

Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.

Overview

5
5
years of professional experience

Work History

Retail Associate

FedEx Office Print & Ship Center
06.2022 - Current
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Resolved customer issues promptly, ensuring positive outcomes and repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Cashier

Ross Dress for Less
03.2022 - 06.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register to record transactions accurately and efficiently.

Door Greeter

Walmart
04.2021 - 01.2022
  • Greeted customers with a warm welcome, enhancing overall shopping experience.
  • Monitored entrance for security compliance, ensuring safety protocols were followed.
  • Assisted in managing customer flow during peak hours, maintaining operational efficiency.
  • Provided information on store promotions and events, improving customer engagement.
  • Conducted regular assessments of entryway conditions, ensuring cleanliness and organization.

Food Service Worker

Subway
08.2020 - 03.2021
  • Monitored food quality and presentation to maintain high service standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

Shafter High School
Shafter, CA
06-2020

Skills

  • Reliability
  • Customer engagement
  • Positive and engaging demeanor
  • Cash handling accuracy
  • Customer service
  • Customer assistance
  • Teamwork
  • Relationship building
  • Flexible schedule
  • Retail sales
  • Store opening and closing
  • Product recommendations

Timeline

Retail Associate

FedEx Office Print & Ship Center
06.2022 - Current

Cashier

Ross Dress for Less
03.2022 - 06.2022

Door Greeter

Walmart
04.2021 - 01.2022

Food Service Worker

Subway
08.2020 - 03.2021

Shafter High School

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Lavina Villavicencio