Summary
Work History
Education
Skills
Timeline
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Lavina Williams

Pocatello,ID

Summary

Dynamic and engaging bartender and server, with a proven track record at each employer, excelling in customer service and salesmanship. Highly reliable and skilled in multitasking, I consistently enhanced guest satisfaction and drove revenue through exceptional service and high-quality product preparation. A dedicated team player, I thrive in fast-paced environments while working in a structured environment.

Work History

Bartender and Server

Olive Garden Restaurant
Pocatello, ID
  • Mixed beverages and cocktails following standard recipes to ensure quality and consistency.
  • Provided exceptional customer service by engaging with guests and addressing their needs promptly.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent customer service.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartender and Server

Chili's Bar and Grill
Idaho Falls, ID
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new servers on menu preparation, product promotion, food preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Seasonal Sales Associate

Hickory Farms
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of product offerings and promotions to drive sales.
  • Handled inventory management tasks, ensuring stock availability and accuracy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Assembly and Inventory Line

Northwest Cosmetics
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

GED -

College of Eastern Idaho
Idaho Falls, ID

Skills

  • Leticia Perdomo (323) 283-5821
  • Jeanette McKinney (208) 313 7170
  • Adam Walton (208) 240-8955

Timeline

Bartender and Server

Olive Garden Restaurant

Bartender and Server

Chili's Bar and Grill

Seasonal Sales Associate

Hickory Farms

Assembly and Inventory Line

Northwest Cosmetics

GED -

College of Eastern Idaho

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Lavina Williams