Lavinia Magalhaes

• Provided one-on-one ABA therapy —according to each client's individualized treatment plan.
• Built strong rapport with clients— by creating a supportive, structured, and engaging environment that encouraged participation.
• Collected and documented accurate behavioral data— to help track client progress and inform treatment decisions.
• Used evidence-based behavioral strategies— including prompting, reinforcement, modeling, and redirection.
• Assisted clients with developing functional and daily-living skills— while promoting independence whenever possible.

• Customer Service & Sales Support – greeting shoppers, addressing inquiries, and providing tailored product recommendations and upsells to enhance shopping experience.
• Cash Handling & Transactions – ringing up sales, processing payments, issuing receipts, and managing returns in line with company policies.
• Product Knowledge & Merchandising – understanding of store products and services; organized attractive displays to drive sales and engage customers.
• Problem Resolution & Complaint Handling – resolved customer concerns professionally, ensuring satisfaction while upholding company standards and policies.
• Team Collaboration and Training – collaborated with team to achieve sales goals and trained new members on company procedures, customer service, and product handling for seamless operations.

• Oversaw expenses to maintain compliance with budgetary guidelines.
• Researched and identified cost-effective products for procurement.
• Handled confidential documents in an organized fashion according to established protocol.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Managed office supplies inventory and placed orders.
• Researched products and their best deals.

Verifying Contact: Leandro Magalhaes leandro.magalhaes@gohomesproperty.com