Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lavisha Mccrory

Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

7
7
years of professional experience

Work History

Telephone Operator

People Ready Temp Agency
08.2023 - 03.2024
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Processed customer payments for timely, accurate order fulfillment.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Telemarketer

Helpmates Staffing
06.2021 - 02.2022
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Retail Sales Associate

Staffmark
01.2019 - 04.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Warehouse Worker

02.2017 - 04.2018
  • Consistently lifted materials weighing as much as 50 pounds.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Education

High School Diploma -

Susan Miller Dorsey Senior High
Los Angeles, CA
06-2008

Skills

  • Department reset
  • Retail sales
  • Policy and procedure adherence
  • Merchandise display
  • Greeting customers
  • Switchboard management
  • Information assistance
  • Telephone reception
  • Client service
  • Clear communication
  • Time management
  • Data entry
  • Professional telephone demeanor

Timeline

Telephone Operator

People Ready Temp Agency
08.2023 - 03.2024

Telemarketer

Helpmates Staffing
06.2021 - 02.2022

Retail Sales Associate

Staffmark
01.2019 - 04.2021

Warehouse Worker

02.2017 - 04.2018

High School Diploma -

Susan Miller Dorsey Senior High
Lavisha Mccrory