Lavisha Moore
Albany,GA
Summary
Hardworking and knowledgeable Call Center Representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Holistic HealthCare
04.2021 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
Customer Service Agent
Afni Inc.
Albany
03.2019 - Current
- Placing outbound calls to customers regarding their orders
- Reviewing customers bills, troubleshooting system, accepting payments
- Performed maintenance on equipment
- Taking inbound calls.
Associate Banker
JP Morgan Chase Bank
Dunwoody, GA
03.2017 - 03.2019
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
Work from Home Customer Agent
Teleperformance
Albany
05.2018 - 03.2019
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Returned all routine and general customer calls in good time
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Evaluated customer account information to assess current issues and determine potential solutions
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Work From Home Customer Service Agent
Amazon
Albany
05.2015 - 05.2018
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level.
Education
Associate of Science - Medical Assistant
Herzing University
Atlanta, Ga05-2021
High School Diploma -
Accredited - Dougherty Comprehensive High School
05.2007
Bachelor of Science - Bachelor of Science in Healthcare
Herzing University
Atlanta, GaSkills
- Accepting payments
- Reviewing order
- Outbound calls
- Inbounds calls
- Problem Resolution
- Customer Service
- Troubleshooting
- Customer Complaint Resolution
- Shipping/Receiving
- Inbound Customer Service
- Communication
- Time Management
- Telecommunications
- Identify customers' needs
Certification
- Medical Assistant, Loving Hands, 2021
- CPR, Loving Hands, 2021
References
Available Upon Request
Timeline
Medical Assistant
Holistic HealthCare
04.2021 - Current
Customer Service Agent
Afni Inc.
03.2019 - Current
Work from Home Customer Agent
Teleperformance
05.2018 - 03.2019
Associate Banker
JP Morgan Chase Bank
03.2017 - 03.2019
Work From Home Customer Service Agent
Amazon
05.2015 - 05.2018
Associate of Science - Medical Assistant
Herzing University
High School Diploma -
Accredited - Dougherty Comprehensive High School
Bachelor of Science - Bachelor of Science in Healthcare
Herzing University
- Medical Assistant, Loving Hands, 2021
- CPR, Loving Hands, 2021
Similar Profiles
Clement KonaduClement Konadu
PMHNP-BC (Part-time) at Tri-Crowns Holistic HealthcarePMHNP-BC (Part-time) at Tri-Crowns Holistic Healthcare
Jennifer GiordanoJennifer Giordano
Animal Aromatherapist at Self Employed Holistic Healthcare AdvocateAnimal Aromatherapist at Self Employed Holistic Healthcare Advocate
Sachinkumar JaniwaradSachinkumar Janiwarad
Staff Nurse at HCAH SuVitas Holistic Healthcare Pvt LtdStaff Nurse at HCAH SuVitas Holistic Healthcare Pvt Ltd