Lavisha Moore
Albany,GA
Summary
Hardworking and knowledgeable Call Center Representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Holistic HealthCare
2021.04 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
Customer Service Agent
Afni Inc.
Albany
2019.03 - Current
- Placing outbound calls to customers regarding their orders
- Reviewing customers bills, troubleshooting system, accepting payments
- Performed maintenance on equipment
- Taking inbound calls.
Associate Banker
JP Morgan Chase Bank
Dunwoody , GA
2017.03 - 2019.03
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
Work from Home Customer Agent
Teleperformance
Albany
2018.05 - 2019.03
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Returned all routine and general customer calls in good time
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Evaluated customer account information to assess current issues and determine potential solutions
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Work From Home Customer Service Agent
Amazon
Albany
2015.05 - 2018.05
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level.
Education
Associate of Science - Medical Assistant
Herzing University
Atlanta, Ga2021-05
High School Diploma -
Accredited - Dougherty Comprehensive High School
05.2007
Bachelor of Science - Bachelor of Science in Healthcare
Herzing University
Atlanta, GaSkills
- Accepting payments
- Reviewing order
- Outbound calls
- Inbounds calls
- Problem Resolution
- Customer Service
- Troubleshooting
- Customer Complaint Resolution
- Shipping/Receiving
- Inbound Customer Service
- Communication
- Time Management
- Telecommunications
- Identify customers' needs
Certification
- Medical Assistant, Loving Hands, 2021
- CPR, Loving Hands, 2021
References
Available Upon Request
Timeline
Medical Assistant
Holistic HealthCare
2021.04 - Current
Customer Service Agent
Afni Inc.
2019.03 - Current
Work from Home Customer Agent
Teleperformance
2018.05 - 2019.03
Associate Banker
JP Morgan Chase Bank
2017.03 - 2019.03
Work From Home Customer Service Agent
Amazon
2015.05 - 2018.05
Associate of Science - Medical Assistant
Herzing University
High School Diploma -
Accredited - Dougherty Comprehensive High School
Bachelor of Science - Bachelor of Science in Healthcare
Herzing University
- Medical Assistant, Loving Hands, 2021
- CPR, Loving Hands, 2021
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