LaViv Younger
Newark,NJ
Summary
A dynamic leader with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Accomplished in sales management, offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
27
27
years of professional experience
Work History
Owner/Operator
LaViv's Sweet Treats and Catering
Newark, NJ
04.2017 - Current
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Upheld quality control policies and procedures to increase customer satisfaction.
Police Officer
NJDOC
Newark, NJ
10.2002 - 01.2011
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Instructed inmates on work detail and oversaw work-site transportation.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
Teacher's Assistant
Newark Public Schools
Newark, NJ
12.1996 - 06.2002
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Graded assignments and tests and documented results into filing systems.
- Distributed textbooks, workbooks, papers and pencils to students.
- Supervised children and participated with children in activities.
- Assisted teachers with lesson preparation and curriculum implementation.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Worked one-on-one with special needs students to help navigate through school challenges.
Shift Supervisor
Wendy's
East Orange, NJ
06.1997 - 08.2001
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
Sales Executive
One24 Marketing
Los Angeles, CA
2012 - 2014
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
- Identified product or service improvements by remaining current on industry trends, market activities and competitors.
- Presented products and services to prospective and existing customers to meet client needs.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
Arts High School
Newark, NJ06.1996
Some College (No Degree) - Business Administration And Management
Essex County College
Newark, NJSkills
- Business Development
- Strategic Planning
- Operations Management
- Project Management
- Marketing and Advertising
- Budget Development
- Business Management
- Client Service
- Profit and Loss Analysis
- Observation
- Product and Service Sales
- Consultative and Relationship Selling
- Sales Process
- Cold Calling
- Product Knowledge
- Social Media Savvy
Timeline
Owner/Operator
LaViv's Sweet Treats and Catering
04.2017 - Current
Police Officer
NJDOC
10.2002 - 01.2011
Shift Supervisor
Wendy's
06.1997 - 08.2001
Teacher's Assistant
Newark Public Schools
12.1996 - 06.2002
Sales Executive
One24 Marketing
2012 - 2014
High School Diploma -
Arts High School
Some College (No Degree) - Business Administration And Management
Essex County College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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