Summary
Overview
Work History
Education
Skills
Timeline
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DWAYNE BUSH

Columbia,SC

Summary

Manager with years of experience overseeing teams of personnel to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Working knowledge of CSA, FMCSA and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.

Overview

15
15
years of professional experience

Work History

Transportation Manager/Lead Dedicated Driver

Werner Enterprises
02.2021 - Current
  • Prepared and updated employees' daily work schedules and resolved delivery problems and keeping stake holders updated on critical shipments.
  • Enforce disciplinary actions according to company policies and procedures.
  • Train transportation managers and new CDL drivers.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Monitor repairs and preventative maintenance on equipment.
  • Monitor shipments from pickup site to end-user inherence daily schedule.
  • Coordinated dispatching of 90 drivers to accomplish daily delivery requirements.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
  • Tracked production and quality control systems to proactively identify deficiencies

Traffic Workforce Analyst

Spectrum
05.2018 - 02.2021
  • Monitor database to track personnel resource usage and compare it to production needs.
  • Assisted the payroll department in making sure that the accurate pay levels were assigned to new employees or employees with recent changes in their pay level.
  • .Develop spreadsheets projecting personnel requirements for overtime and over staffing intervals.
  • Collaborated with the executive team to maintain proper staffing levels for all departments.
  • Served as a liaison between the training team and floor supervisors regarding offline productivity.
  • Track and analyzes real-time metrics while adjusting based on demand.

Financial Services Representative

Verizon Wireless
09.2016 - 04.2018
  • Investigate and resolve payment discrepancies and invoice disputes within established guidelines to support the timely collection of receivables.
  • Negotiate the resolution of collection.
  • Promote customer retention, reduce bad debt and increasing profitability through negotiation of delinquent active accounts, former customers and business accounts.
  • Analyze financial statements of high-risk customers and report findings and recommendations to management.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Customer Advocate

Verizon Wireless
04.2014 - 09.2016
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
  • Point of contact for immediate supervisor team, during meetings and supervisor absences.

Warehouse Associate

Amazon Fulfillment Center
10.2013 - 04.2014
  • Assisted with daily team huddles.
  • Served as a liaison between asset protection, inventory control and quality assurance.
  • Assisted with product inventory and placement within facility to ensure timely and complete delivery.
  • Performed inventory control, such as cycle counts and stocking merchandise.
  • Checked packages and merchandise for damage and notified vendors.

Account Analyst

PricewaterhouseCoopers, PwC
06.2012 - 06.2013


  • Managed foreclosure files to determine compliance within state guidelines.
  • Prepared reports and supporting .documentation for audit findings.

Assistant Store Manager

Walgreens
04.2011 - 06.2012
  • Coached team members, resolved employee issues, and managed customer complaints.
  • Planned and prepared work schedules for 20+ employees to meet the needs of the store and assigned employees to specific duties.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained staff associates and equipped to comply with company policies and procedures.

Assistant Manager

Hertz Rental Car Corporation
08.2009 - 04.2011
  • Negotiated contracts of auto rentals with local repair shops and local auto insurance companies.
  • Managed store operations, sales goals, and fleet maintenance costs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Master of Business Administration -

Claflin University
Orangeburg, SC

Bachelor of Science - Biology

South Carolina State University
Orangeburg, SC

Skills

  • Cross-functional Leadership
  • Organization & Time Management
  • Account Management and Research
  • Strategic Alliances
  • Sales & Marketing Leadership
  • Client Relationship Management
  • Finance Management
  • Policy Development
  • Interviewing and Hiring
  • Auditing and Process Development
  • Performance Evaluations
  • Cost control and tracking
  • Performance maximization
  • Internal loss prevention
  • Shipment coordination
  • Safety regulations implementation

Timeline

Transportation Manager/Lead Dedicated Driver

Werner Enterprises
02.2021 - Current

Traffic Workforce Analyst

Spectrum
05.2018 - 02.2021

Financial Services Representative

Verizon Wireless
09.2016 - 04.2018

Customer Advocate

Verizon Wireless
04.2014 - 09.2016

Warehouse Associate

Amazon Fulfillment Center
10.2013 - 04.2014

Account Analyst

PricewaterhouseCoopers, PwC
06.2012 - 06.2013

Assistant Store Manager

Walgreens
04.2011 - 06.2012

Assistant Manager

Hertz Rental Car Corporation
08.2009 - 04.2011

Master of Business Administration -

Claflin University

Bachelor of Science - Biology

South Carolina State University

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