Janelle Hayes
Chesapeake,VA
Summary
Strategic Operations and Implementation professional with 7+ years of experience leading high-volume logistics portfolios, coordinating cross-functional teams, and optimizing performance in fast-paced environments. Proven ability to oversee full account lifecycles, manage workforce operations, improve efficiency, and ensure contract compliance. Experienced in dual-role execution balancing operational planning and personnel management. Currently pursuing a Master of Public Administration with a focus on organizational leadership and strategic operations.
Overview
8
8
years of professional experience
Work History
Dedicated Account Manager II
Hirschbach Motor Lines
01.2019 - Current
- Lead full-cycle operations for a dedicated logistics account overseeing a 30+ driver workforce across multi-state territories.
- Manage route planning, dispatch coordination, and performance monitoring while maintaining contract compliance and service-level standards.
- Serve as primary liaison between field personnel and customer stakeholders to resolve operational disruptions and ensure KPI alignment.
- Operate in dual-role capacity balancing workforce management and execution oversight in high-pressure environments.
- Coordinate cross-functional teams to optimize asset utilization and maintain on-time delivery performance.
Associate Logistics Manager | Transportation Manager
Werner Enterprises
11.2017 - 12.2018
- Oversaw regional fleet operations and workforce coordination supporting 70+ drivers across assigned territories.
- Analyzed asset utilization and route efficiency to improve productivity and reduce downtime.
- Collaborated with operations leadership and customer service teams to mitigate delays and maintain performance standards.
- Managed terminal and drop yard activity while monitoring inbound and outbound operational flow.
Education
Bachelor of Science - Media Studies
Old Dominion University
Norfolk, VA05.2025
Master of Public Administration - undefined
Old Dominion University
Norfolk, VA05.2027
Skills
- Operations Management
- Implementation & Process Optimization
- Cross-Functional Leadership
- KPI & Performance Analysis
- Workforce Coordination (30 Personnel)
- Program & Project Support
- Client & Stakeholder Management
- Contract Compliance
- Strategic Planning
- Logistics Systems (SAP, AS400)
Websites
Timeline
Dedicated Account Manager II
Hirschbach Motor Lines
01.2019 - Current
Associate Logistics Manager | Transportation Manager
Werner Enterprises
11.2017 - 12.2018
Master of Public Administration - undefined
Old Dominion University
Bachelor of Science - Media Studies
Old Dominion University